Sales Development Representative

Culture powers any company. If you join the team at MoEngage, you’ll experience these core values. 

• Be Data Driven
• Be Open and Transparent
• Drive Ownership
• Have Fun
• Freedom to Execute
• Think Customer First

MoEngage is a leading Marketing Technology Stack provider (SaaS) that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer lifetime value. Using a diverse set of technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage analyzes billions of data points generated by customers and their devices to predict customer behavior and build marketing campaigns that proactively engage users.

In just six years since inception, MoEngage is working with leading enterprise and mid-market brands across e-commerce, entertainment, travel, publishing and banking. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru. MoEngage is recognized by Gartner, Forrester, and G2 Crowd. 

We have been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic. Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.

Sales Development Representative

MoEngage is looking for a highly motivated sales development representative (SDR) for the North America region. The SDR will be reporting into the SDR Manager for North America, and the key responsibilities are generating sales qualified leads and pipeline through a mix of outbound and inbound prospecting activities. The North American team is small and growing so there are many opportunities to move into different roles as the team builds. 

Responsibilities

• Generate sales qualified opportunities and pipeline through a mix of outbound and inbound prospecting activities.
• Account mapping/sourcing qualified leads that fit our target personas.
• Develop new business via telephone and mass communication such as email, research and social media to introduce our company’s product and services and identify appropriate buyers within the target market.
• Analyze and identify how MoEngage can solve our prospects’ engagement and retention challenges.
• Identify key buying influencers within these prospects to determine budget and timeline.
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.
• Work with the marketing team in converting inbound leads for handoff to sales.
• Work with the Sales Development Manager to develop and grow the sales pipeline to consistently meet weekly/monthly/quarterly revenue goals along with other KPIs.
• Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, documents are attached, and sales development dashboards are up to date.
• Share best practice processes across the team and adopt new best practices for success.

Requirements

• Must be based in the US or Canada
• At least 1-2 years of relevant experience
• A bachelor’s degree
• Ability to work in a fast-paced and ever-changing remote environment
• You’re comfortable collaborating with multiple teams, including sales development, marketing, and sales to help drive results
• Strong listening, conversation, and presentation skills
• Excellent organizational and time management skills
• Plus, if you have:
• Experience using a CRM (customer relationship management) system, web-conferencing software, or sales enablement tools
• Previous SDR experience at a SaaS company