Island Queen Cruises employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.

The Human Resource Director provides establishment personnel assistance in identifying, evaluating, and resolving human relations and work performance problems within establishment to facilitate communication and improve employee human relations skills and work performance. Communicates informally with establishment personnel and attends meetings of managers, supervisors, and work units to facilitate effective interpersonal communication among participants and to ascertain human relations and work related problems that adversely affect employee morale and establishment productivity. Evaluates human relations and work related problems and meets with supervisors and managers to determine effective remediation techniques, such as job skill training or personal intervention, to resolve human relations issues among personnel. Develops and conducts training to instruct establishment managers, supervisors, and workers in human relation skills, such as supervisory skills, conflict resolution skills, interpersonal communication skills, and effective group interaction skills.

The day-to-day responsibilities include but are not limited to:

Essential Functions

• Annually reviews and makes recommendations to executive management for improvement of the organization's policies, procedures and practices on personnel matters.
• Maintains knowledge of industry trends and employment legislation and ensures organization's compliance.
• Maintains responsibility for organization compliance with federal, state and local legislation pertaining to all personnel matters.
• Communicates changes in the organization's personnel policies and procedures and ensures that proper compliance is followed.
• Assists executive management in the annual review, preparation and administration of the organization's wage and salary program.
• Coordinates or conducts exit interviews to determine reasons behind separations.
• Works directly with department managers to assist them in carrying out their responsibilities on personnel matters.
• Recommends, evaluates and participates in staff development for the organization.
• Develops and maintains a human resource information system that meets the organization's personnel information needs.
• Supervises the staff of the human resource department.
• Participates on committees and special projects and seeks additional responsibilities.

Human Resources

• Recruiting and staffing.
• Performance management and improvement systems.
• Organization development.
• Budgeting and forecasting.
• Payroll.
• Employment and compliance to regulatory concerns.
• Employee orientation, development & training.
• Policy development and documentation.
• Employee Relations.
• Compensation and benefits administration.
• Employee safety, welfare, wellness and health.
• Employee services and counseling.
• Coordinates implementation of services, policies and programs.
• Oversee training & development for staff: Guide, direct, and train staff.
• Organize, plan, and prioritize.
• Make decisions and solve problems concerning operation and staff issues.

The requirements for this position include but are not limited to:

Knowledge and Skills

• Bi-lingual in Spanish preferred.
• Leadership, motivation, coaching and training skills.
• Able to communicate in a friendly and professional manner with all team members and management.
• Basic computer skills and ability to learn computer software within on-boarding period.
• Ability to follow communication etiquette guidelines at all times.

Competencies

• Business Acumen.
• Communication.
• Consultation.
• Critical Evaluation.
• Ethical Practice.
• Global & Cultural Awareness.
• HR Expertise.
• Leadership & Navigation.
• Relationship Management.

Qualifications

• Bachelor's degree in HR or related field and 4 to 10 years' related experience or training, or equivalent combination of education and experience.
• Or 10 plus years related experience.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday

Work Location: In person