The position will be housed at the organization’s headquarters located at 5124 Greenwich Ave, Baltimore, Maryland 21229.

Job Scope:

The Director of Human Resources (HR) of BCRI reports to the Executive Director. The primary responsibility of this position is to manage the HR functions of the organization, which is a not-for-profit crisis services organization managing and operating a regional call center, mobile response teams, and short-stay mental health and substance use programs with both full-time and per diem employees. This role is a part of the senior leadership team and will focus on the following areas:

• Supporting organizational strategy from a HR perspective
• Maintaining positive workforce relations
• Ensuring the organization adheres to employment laws, rules, and regulations
• Protecting workers and minimizing risks within the workplace
• Managing and developing talent
• Securing qualified employees and minimizing employee capacity issues
• Managing an efficient, responsive, and effective HR department

Additionally, the HR Director will oversee payroll; draft, implement, and promulgate policies and procedures; gather HR data for funders and audits; establish best practices for employment; participate in licensing renewal; administer employee benefits; develop and manage a dynamic onboarding and training program for employees; organize and maintain personnel files; manage HR employees; and other duties as identified by the Executive Director to meet the HR needs and expectations of the organization.

Desired years of experience: At least 3 years of experience overseeing HR duties for either a not-for-profit or for-profit organization.

Educational requirements: Bachelor’s degree in Human Resources or a related field with HR certification.

Preferred educational requirements: Master’s degree in Human Resources or a related field with certification as a Senior Certified Professional or other HR certifications.

Professional competencies: Full understanding of the way an organization should operate to meet its objectives. Excellent knowledge of employment legislation and regulations. Thorough knowledge of HR management principles and best practices. Business acumen partnered with attention to the human element. Knowledge of data analysis and reporting. Excellent organizational and leadership skills. Diligent and firm with high ethical standards and adherence to existing regulations, policies, and protocols. Understanding of quality improvement processes and best practices. Continued professional development and education in HR-related matters. Utilization of digital and automated features to help organize and manage employee information.

Written and Oral skills:

Exceptional written English proficiency, including both experience and competence in drafting and composing internal/external emails and documents, proofreading and editing, and understanding and analyzing dense written material such as regulations, statutes, policy documents, and informational articles. Ability to write using different tones where needed, such as in a persuasive or an objective manner. Strong attention to detail. Excellent oral communication and interpersonal skills. Ability to use kind, professional, “person-first” language and vocabulary as well as utilize mediation and relational skills, both generally as well as to navigate potentially difficult conversations with clients, employees, or third parties.

Technical Skills: Proficiency in Microsoft Office Suites, especially Word and Excel. Knowledge and experience with HR information systems – particularly PayCom – in collecting, managing, and reporting on data. Use of payroll software to ensure efficient and quality-controlled payroll, particularly PayCom. Use of learning and training management systems to include developing and designing trainings and tracking employee performance. Skill and experience in analyzing and reporting data.

Physical Demands:

Use of office equipment including computer, phones, copier, and fax. Moderate walking, light lifting (up to 20 lbs.), standing, climbing stairs, and sitting required.

Working Conditions:

Works generally in well-lighted and ventilated office environment. Work flexible hours to achieve position objectives as needed.

Benefits:

Medical, dental, vision, life and LTD insurances; 403(b) retirement plan, vacation, sick, personal, and holiday leave.