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Role Overview:
Supply Chain Strategy: Develop and execute a comprehensive supply chain and distribution strategy that aligns with the brand's objectives and quality standards.
Inventory Management: Oversee inventory planning, optimization, and replenishment to ensure product availability while minimizing excess stock.
Logistics Coordination: Manage the end-to-end logistics process, including transportation, warehousing, and order fulfillment to achieve timely and efficient delivery.
Vendor and Partner Relationships: Establish and nurture strong relationships with suppliers, distribution partners, and logistics providers to maintain high-quality standards and on-time deliveries.
Cost Optimization: Identify cost-saving opportunities within the distribution network without compromising product quality or customer service.
Customer Service Management:
Customer Experience: Ensure a world-class customer experience by setting and maintaining customer service standards that reflect the luxury brand image.
Customer Satisfaction: Monitor customer feedback and implement improvements to enhance customer satisfaction and loyalty.
Team Leadership: Lead and inspire the customer service team, providing guidance, training, and support to maintain service excellence.
Complaint Resolution: Develop and implement procedures for addressing customer inquiries, complaints, and returns efficiently and effectively.
Quality Assurance: Collaborate with other teams to ensure product quality and consistency meet luxury brand standards.
General Operations:
Team Collaboration: Work closely with other departments, including sales, marketing, and production, to ensure a cohesive and integrated approach to operations.
Reporting and Analysis: Generate and analyze reports related to operational performance, distribution metrics, and customer service KPIs. Present findings to senior management.
Bachelor's degree in Business, Supply Chain Management, or a related field. MBA is a plus.
Minimum of 7 years of experience in operations management, with a focus on distribution and customer service, preferably in the luxury consumer goods industry.
Proven track record of successfully leading distribution and customer service teams and improving operational functions.
Strong understanding of supply chain management, logistics, and customer service best practices.
Exceptional leadership, communication, and problem-solving skills.
Strategic thinker with the ability to execute and drive results.
Proficiency in operational and customer service software/tools.
Knowledge of luxury consumer goods and their market dynamics is desirable.
Additional information:
Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
Full Time
Retail
$171k-213k (estimate)
03/08/2024
05/07/2024
jacquesmariemage.com
FLINT, CA
25 - 50
2014
Private
<$5M
Retail
The job skills required for Director of Operations include Leadership, Initiative, Planning, Customer Service, Analysis, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Operations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Operations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Operations positions, which can be used as a reference in future career path planning. As a Director of Operations, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Operations. You can explore the career advancement for a Director of Operations below and select your interested title to get hiring information.
If you are interested in becoming a Director of Operations, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Director of Operations for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Director of Operations job description and responsibilities
A Director of Operations supervises general managers of different areas of an organization and works with production and day-to-day activities.
01/15/2022: Memphis, TN
Directors of operations need to excel on a computer and be comfortable using word processing programs and spreadsheets.
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Director of operations must orient themselves on the various systems and departments of the business, and they need to be fully aware of how these different moving parts function together.
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the director of operations must ensure that they give adequate attention to each component.
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A director of clinical operations manages the daily operations of a healthcare facility or a specific department within a clinic or hospital.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Director of Operations jobs
Directors of operations typically need to meet certain requirements to be considered for the position.
01/29/2022: Moline, IL
Retail managers do scheduling and enacting policies, whereas the director of operations supervises bigger-scale projects.”.
12/24/2021: Poughkeepsie, NY
To that end, anyone who wants to be a director of operations needs to develop strong communication skills.
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Keep financial record of all operations.
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Supervise staffs from different departments.
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Step 3: View the best colleges and universities for Director of Operations.