Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes.
With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing.
Role Overview:
The Jacques Marie Mage Gallery Director, reporting to the Multi-Unit Store Director, has the mission to create a culture of service and excellence. With a passion for people development and leadership, you will be responsible for coaching and developing highly motivated, trained, and engaged teams by providing regular feedback on their personal growth to drive their careers at Jacques Marie Mage further. Ideally, you will have previously worked in the renowned premium or luxury retail environment, with a passion for being present on the sales floor, where you thrive on having first-hand contact with both the team and our clients.
Your responsibilities are - but are not limited to:
Key Responsibilities:
DELIVERY OF PERFORMANCE & KPI'S

• Lead by example to foster growth and development of retail teams to achieve Gallery goals
• Ensure daily Policy & Procedures and checklists are being adhered to
• KPI's: >30% appointment business, conversion, ATV & UPT
• Strategic business analysis supported by weekly and monthly reporting to achieve results
• Elevate and nurture existing client relationships to drive retention and repeat experiences
• Establish and build the client base through new client recruitment and networking

CLIENT EXPERIENCE

• Drive performance through client experience & CRM
• Ensure consistent delivery of client experience
• Strategic planning to ensure completion of CRM initiatives
• Established appointment based business >30%

OPERATIONAL EXCELLENCE

• Ensure operational excellence standards are adhered to
• Gallery maintenance and aesthetic is consistently maintained
• Manage T&A, scheduling, and payroll

TEAM DEVELOPMENT & TRAINING

• Maintain and ignite a positive team culture within the Gallery
• Ensure the team consistently represents JMM as a brand ambassador
• Exude brand and product knowledge through storytelling
• Identify key areas for improvement and development
• Celebrate wins and successes

Key Requirements:

• 3-5 years store management experience
• Experience in a luxury environment
• Proficient in Excel, Powerpoint, Microsoft Word, and Shopify
• Impeccable speaking and communication skills
• Maintains an entrepreneurial spirit and mentorship mentality
• Ability to work under pressure and multitask
• Experience working in a client based business
• Language : Mandarin is a plus
• ABOC License (CA) is a plus

Additional information :
Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.