Position Summary:

We are a multi-site urgent care looking for an inspiring and motivated Regional Operations Director (ROD) to lead a portfolio of 8-12 urgent care locations with ~100 team members through 6-8 direct reports and a P&L of ~$10-30M. The ROD will develop market growth strategy, drive business and clinical outcomes, and serve as a key member of the leadership team reporting to the Senior Vice President of Clinical Operations.

Primary Responsibilities:

Financial Management

• Manage the region’s profitability (P&L statements, approximately $10-30M in revenue depending on region), operations, labor management, contract management, and clinical outcomes within the assigned region and offices.
• Review/analyze budget and implement cost-control measures to ensure fiscal responsibility and profitability.

Operational Efficiency

• Drive operational, financial, team and clinical performance of region through KPIs including market growth, clinical productivity, staffing, attrition, quality and safety.
• Streamline processes, workflows, and procedures to maximize efficiency and productivity.
• Employee Management & Regional Oversight
• Recruit, train and develop regional leaders into a high functioning, dynamic care team.
• Provide engaged, on-site presence to local leaders and holds them accountable for achievement of defined KPIs.
• Create collaborative culture that solves complex problems facing the region.
• Coordinate provider schedule and backup system to minimize clinical care disruptions.
• Oversee vendor and inventory management
• Ensure sites are compliant with accrediting body standards and facilities mock inspections.

Qualifications:

• Bachelor’s degree required; preferred master’s degree or clinical equivalent.
• Minimum 5 years of healthcare management experience, including multi-site operations management.
• Strong leadership skills and ability to motivate and develop employees of diverse professional backgrounds.
• Prior P&L management experience, strong financial expertise and analytical skills are essential.
• Quality/process improvement experience preferred.
• Knowledge of marketing, communications, insurance contracting, and billing practices in healthcare.
• Proficiency in MS Excel and MS suite required.
• Travel to our other urgent care offices and on-site office presence required.

Job Type: Full-time

Pay: $150,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Los Angeles, CA 90035