• Oversees the day-to-day and all operations in Rooms Division, Maintenance, Food & Beverage and Housekeeping.
• Creates and communicates training tools to ensure highest level of service understanding and ability amongst associates.
• Communicates the Luxe Sunset Boulevard Hotels brand standards for all positions.
• Ensures high service standards are met through observation, tests, surveys, etc.
• Conducts monthly departmental meetings.
• Implements Preventative Maintenance alongside Housekeeping.
• Ensures positive associate relations through open communication.
• Responds quickly to associate and guest requests or complaints in a friendly manner and takes appropriate action. Follows up to ensure satisfaction.
• Improves guest survey scores.
• Maintains PM accounts clear and in good standing with finance.
• Manges payroll and controls expenses to stay within budget.
• Implements standard operating procedures to bolster brand awareness.
• Interview, hire, train, develop, conduct performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate for staff members.
• Demonstrate and enforce high standards of appearance and grooming.

• Attentive, helpful and friendly to all customers, guests, managers and fellow employees.
• Maintain a clean and neat work area including all files, binders and accounting documentation.
• Managing daily operations of the hotel ensuring excellence in guest service while promoting company culture and ensuring employee adherence to hotel policies and procedures.
• Supervise and develop the performance of all operating departments including, but not limited to Front Office, F&B, Housekeeping, and Maintenance to ensure guest satisfaction in a cost-efficient manner.
• Review and approve all operating expenses.
• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
• Create specific, measurable, achievable, realistic, and timely action plans to drive the culture of guest service and promote company culture.
• Maintains constant awareness of safety and accident prevention.
• Ensures all equipment and work areas are kept stocked, clean, neat, and in working order.
• Inventories supplies and ensures necessary items are ordered, as needed.
• Keeps supervisor fully informed of all problems or matters of significance.
• Focus on employee morale and retention to minimize turnover.
• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, housekeeping, and through the capital budgeting process.
• Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization.
• Facilitate numerous group meetings and briefings with different leaders: Daily Standup, Weekly Labor Meetings, Bi-Weekly Leadership, Bi-Weekly Operations Meetings, Pre & Post-Con Meetings(when necessary), and Monthly Ownership Meetings.
• Review, create, and uphold SOPs in all regards of the Hotel’s operations.
• Be present as a fixture in the hotel to make yourself and your service is known to all customers and guests of Luxe; especially VIPs and guests of the Harkham Family.
• Ensure and implement standards of high-caliber service. Ensure the presentability of staff.
• Be a pillar of guidance and support in handling guest complaints and service recovery.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Lead the F&B department to profitability, per the Hotel's brand.
• Lead the Engineering department to be on schedule for both preventative and reactive maintenance. 
• Develop a fluid understanding of the Hotel’s P&L, operating statement, and general ledger. Be able to talk about it at any given time, and make decisions based on the numbers.
• Ensure departmental outlook is on target and accurate.
• Prepare relevant materials for monthly ownership meetings.
• Hands-on approach on daily and overall.
• Be willing to work Fridays and Saturdays (not sure how to say this, but explain only a 5-day workweek).
• Be an excellent delegator with spot-on follow-up (or something similar emphasizing the importance of follow-up and communication and follow-through).
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
  • Attends work as scheduled.
  • Follows hotel’s dress and grooming standards.
  • Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.

• Pushing/Pulling: Average weight 60lbs constantly
• Lifting/Carrying: Average weight 60lbs constantly
• Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
• Kneeling/Crawling: Constantly. Completing tasks throughout the hotel
• Reaching: Constantly

• Medical, Dental, Vision and Life Insurance
• FSA Medical 
• Short Term Disability and Long Term Disability
• 401(K) Plan
• Vacation and Sick Leave
• Employee Dry Cleaning
• Employee Meal and Parking
• Cellphone Reimbursement

Department: Front Office
This is a management position
This is a full time position