Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes.
With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing.
Role Overview:
We are seeking a dedicated and experienced Director of Operations to lead our distribution and customer service operations. This role is crucial in ensuring the seamless delivery of our premium products to customers while upholding our brand's exceptional customer service standards.
Your responsibilities are - but are not limited to:
Key Responsibilities:

• Supply Chain Strategy: Develop and execute a comprehensive supply chain and distribution strategy that aligns with the brand's objectives and quality standards.
• Inventory Management: Oversee inventory planning, optimization, and replenishment to ensure product availability while minimizing excess stock.
• Logistics Coordination: Manage the end-to-end logistics process, including transportation, warehousing, and order fulfillment to achieve timely and efficient delivery.
• Vendor and Partner Relationships: Establish and nurture strong relationships with suppliers, distribution partners, and logistics providers to maintain high-quality standards and on-time deliveries.
• Cost Optimization: Identify cost-saving opportunities within the distribution network without compromising product quality or customer service.

Customer Service Management:

• Customer Experience: Ensure a world-class customer experience by setting and maintaining customer service standards that reflect the luxury brand image.
• Customer Satisfaction: Monitor customer feedback and implement improvements to enhance customer satisfaction and loyalty.
• Team Leadership: Lead and inspire the customer service team, providing guidance, training, and support to maintain service excellence.
• Complaint Resolution: Develop and implement procedures for addressing customer inquiries, complaints, and returns efficiently and effectively.
• Quality Assurance: Collaborate with other teams to ensure product quality and consistency meet luxury brand standards.

General Operations:

• Team Collaboration: Work closely with other departments, including sales, marketing, and production, to ensure a cohesive and integrated approach to operations.
• Reporting and Analysis: Generate and analyze reports related to operational performance, distribution metrics, and customer service KPIs. Present findings to senior management.

Key Requirements:

• Bachelor's degree in Business, Supply Chain Management, or a related field. MBA is a plus.
• Minimum of 7 years of experience in operations management, with a focus on distribution and customer service, preferably in the luxury consumer goods industry.
• Proven track record of successfully leading distribution and customer service teams and improving operational functions.
• Strong understanding of supply chain management, logistics, and customer service best practices.
• Exceptional leadership, communication, and problem-solving skills.
• Strategic thinker with the ability to execute and drive results.
• Proficiency in operational and customer service software/tools.
• Knowledge of luxury consumer goods and their market dynamics is desirable.

Additional information :
Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.