Requirements

Job Summary:

We are seekingan experienced Integration Architect to join our team and lead the integrationefforts within and outside of Oracle Cloud HCM. The ideal candidate willpossess deep technical expertise in Oracle Cloud HCM integrations and willdemonstrate the ability to define effective solutions across various functionalareas. Moreover, they should exhibit strong leadership and people managementskills to oversee a small team of developers in delivering high-quality solutionswithin specified timelines.

Duties andResponsibilities:

·Leadthe identification, planning, and oversight of stabilizing ERP support teams,particularly focusing on Oracle and Salesforce platforms.

·Establish and implement policies,processes, and tools for support services, covering work intake, delivery,communications, and quality controls.

·Implement ITIL-based processes andgovernance, ensuring adherence to SLAs and related performance metrics.

·Provide day-to-day leadership andmanagement of a Managed Services Provider, including the establishment ofprocesses, governance, and performance measurements.

·Collaborate closely with Delivery &Support managers to optimize the leverage of AMS capacity and capabilities.

·Develop reporting metrics to trackmanaged services deliverables and drive continuous improvement.

·Lead the assessment of needs for amanaged service partner, evaluate solution options, and oversee implementation.

·Manage the transition of support work toa managed services partner (if selected), establishing governance, processes,and policies.

Benefits

MinimumQualifications/Experience:

·Provenexperience in establishing and leading support teams with onshore, nearshore,and offshore models.

·Extensiveexperience in supporting ERP Cloud Applications (Salesforce, Oracle, SAP,Workday, etc.) in complex multinational environments.

·Hands-onexperience in creating and governing models through tools, processes, policies,and reporting.

·Stronganalytical and problem-solving skills.

·Excellentcommunication and interpersonal abilities.

·Abilityto work collaboratively in a cross-functional team environment.

·Proventrack record of successfully delivering projects on time and within budget.

Minimum Education:

·Bachelor’s or higher degree in BusinessAdministration, Human Resources, Finance, or related field.

Required Certifications:

·ITIL or other equivalent methodology certificationsand/or relevant experience highly desirable.