GenesisConsulting has an immediate opportunity for an experienced, forward thinking UI/UXDesigner with a passion for growth and business transformation for a Federalclient in the Washington, DC area. Join our team and utilize both legacy andmodern, open-source technologies to develop, deliver and support applicationsfor our clients while leveraging concepts of Lean, Agile, Kanban and SAFe. Our clients are some of the world’s leading companies and thecandidate will be a part of challenging projects to build and support technicalsolutions for their needs.

Duties andResponsibilities:

The Senior UI/UXDesigner will design and modernize a user-friendlyapplication(s) for easier content consumption. The designer will haveexperience interfacing with clients and stakeholders and will exhibit excellentcommunication and leadership qualities. Other duties include but may notbe limited to:

• Defines customer and user experience requirements and performance metrics for ETSNext enterprise-wide service delivery across all channels, modes and methods of service delivery.
• Review prior user assessment and research studies. Develop plans for updating and expanding upon this research to finalize the ETSNext requirements and performance metrics.
• Recommend appropriate metrics and methods for assessing customer satisfaction and any related performance incentives/ assessments.
• Develop service analysis maps for distinct customer experiences and user personas, incorporating a) all stages of a customer experience inclusive of GSA PMO and future ETSNext provider services and b) services/technologies used from implementation through operational delivery phases.
• Develops blueprints to operationalize service delivery processes to organize the people, infrastructure, processes, and technology needed to deliver a streamlined experience resulting in high customer satisfaction outcomes
• Contributes to customer / user experience design, vendor evaluation, application and technical architectures and platforms.
• Develop related communications material to garner leadership and stakeholder alignment and endorsement.

Requirements

MinimumQualifications/Experience:

·5 years of experience conducting user research.

·Experiencewith human-centereddesign and end-to-end customer/user experience projects for enterprise-wideFederal and commercial services.

·Experiencewith methods including usability testing, heuristic evaluation; experiencecreating artifacts like research plans, moderator guides, usability testingscripts, journey maps, service blueprints, and other documentation to collectand convey research findings.

·Knowledgeof best practices for interaction design for cross-platform devices andapplications.

·Stronganalytical and writing skills; the ability to synthesize findings, formulateinsights, and make recommendations.

·Greatcommunication and presentation skills (written and verbal)

·Experiencerecruiting and scheduling research participants.

·Notrequired, but a plus: Experience with manual testing for Section 508 and Web ContentAccessibility Guidelines 2.1 conformance.

Minimum Education:

·Bachelor’s Degree in Computer Science,Graphic Design, Visual Communications or related field

Required Certifications:

·No required certifications

Other:

·Must be a US Citizen