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The technical support team assists external and internal customers by monitoring, investigating and troubleshooting technical issues and incidents. They support our customers throughout the entire customer lifecycle, including provisioning, onboarding and maintenance. The team contributes towards improvements of our products, systems and processes to enhance customer experience. They are the subject matter experts on our entire range of messaging products, providing frontline support over email, phone and chat.
What do you do in the role?Customer Experience
NPS and other quality measures, ensuring all customer interactions are positive
Efficiency
Transaction and handling time metrics to ensure productivity goals are met
Priority
Closure of tickets within a timely manner
Improvement
Look for opportunities to improve our products and customer experience
Drive
Continuously self-educate on product suite ensuring full brand coverage
This role will be accepting applications until 3/31/23 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
We have a friendly and relaxed culture & support a return to office hybrid work environment. We offer great benefits, including paid parental leave for new parents, paid time away from work for volunteer activities, and generous PTO.
EEO/Vets
Full Time
Durable Manufacturing
$82k-110k (estimate)
03/14/2024
05/13/2024
sinch.net
500 - 1,000
1994
Private
CHIUNG YU CHENG HUANG
$50M - $200M
Durable Manufacturing
The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Project Management, Time Management, Collaboration, Professional Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Step 3: View the best colleges and universities for Technical Support Specialist.