174 Technical Support Specialist Jobs in Chicago, IL
1WorldSync is Hiring a Technical Support Specialist Near Chicago, IL
- Ensure service is provided in accordance with 1WorldSync Service Desk Operating Procedures and adheres to defined Service Level Agreements
- Actively seek to understand the customer's needs and/or the root cause of the current inbound request
- Lead "voice of client" communication process with Product Management, to define requirements for product improvements and new features to grow and scale the business
- Manage inbound requests from customers.
- Resolve assigned customer inbound requests within established service levels and balancing workload
- Monitor, balance, and help to resolve functional escalations from agents in partner locations.
- Actively participate in the 1WorldSync Customer Community
- Continuously strive to become subject matter expert in all 1WorldSync customer facing applications and internal service desk tools and technologies.
- Own and drive both external client projects and internal projects to improve how we work including client upgrades, internal tools, and documentation
- Perform quality assurance management and testing for clients
- Follow established protocols to escalate appropriate requests to more advanced functions within the service model.
- Provide after-hours support for priority incidents as needed
- Bachelor's degree or practical equivalent experience
- 1 years working in a client-facing technology role
- 1 years of experience in a call center environment or equivalent is required.
- Proven problem solving skills and ability to communicate technical concepts to both technical and non-technical coworkers and clients
- Proven ability to analyze data sets for both issue resolution and optimization
- HTML, JavaScript, XML, CSS, and SQL knowledge a plus
- Solid teamwork qualities and ability to work effectively in a matrix environment.
- Excellent technology problem-solving skills.
- Demonstrates 1WorldSync Core Values (Teamwork, Continuous Improvement, Humility, Integrity) in Action
- Incredible health benefits (FSA and HSA options), with dental and vision coverage.
- 401(k) plan with employer match.
- Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
- Short and long term disability and life insurance.
- Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.
- This is a hybrid position that requires 3 days per week at our Chicago headquarters location.
- This role requires the candidate to have the authority to work in, and be located in the US.
Job Summary
Full Time
IT Outsourcing & Consulting
$95k-120k (estimate)
04/19/2023
05/29/2024
BENTONVILLE, AR
200 - 500
2013
$50M - $200M
IT Outsourcing & Consulting
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The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Problem Solving, Customer Support, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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