55 Technical Support Engineer Jobs in Chicago, IL
Fortinet is Hiring a Technical Support Engineer Near Chicago, IL
As a Technical Support Engineer, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Engineering, QA and Security Research to provide direct technical web and telephone support to Fortinet Customers. You will be working as an integral part of the Support team, being the main link between Support and Product Development, working to accelerate customer ticket handling. This will involve a wide range of skills, including reading source code, log files, dump files, network and endpoint traces to track down field related product malfunctions, updating internal tools and writing internal and external Knowledge Base articles.
Responsibilities
- Analyzing, resolving complex, challenging issues including follow up on technical cases including proper escalation and management of the case until closure.
- Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner.
- Be a large part in driving the quality of FortiMonitor, FortiRecon and FortiNDR Cloud products forward, either by yourself or by coordinating activities of different departments in the business units.
- Be a part of a team building and maintaining tools which allow the Support organization to analyze data and diagnose problems quickly and efficiently.
- Reproduction of customer environments on lab equipment
- Participate in weekend support rotation schedule.
- Knowledge, idea and experience sharing within the team.
- Develop core competency in Fortinet product line and technologies.
Requirements
- Preferred 3 years of experience in Technical Support/Escalation engineer/IT-Ops role.
- Ability to speak clearly & confidently about technology and interact with customers via email, phone and chat.
- Excellent analytical and problem-solving skills with a strong sense of customer commitment.
- High level of interpersonal skills.
- Knowledge and experience with L2/L3 Switches, Firewalls, APs.
- Knowledge and experience with data networking protocols, routing and switching.
- Knowledge of SNMP.
- Knowledge of web servers and application servers.
- Knowledge and experience with Windows, UNIX or Linux.
- Some scripting experience with Python, Perl, PowerShell, Bash or Ruby.
- A team-oriented attitude and interest in working closely with other groups in the company.
- Strong organizational skills and the ability to properly prioritize operations, customer impacting issues and project tasks.
Educational Requirements
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
#GD
EEOC / AAPAccommodation: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Fortinet, Inc at (408) 235-7700 of accommodations@fortinet.com for assistance.EEO: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.Job Summary
Full Time
Hardware & Office Equipment
$80k-101k (estimate)
04/28/2024
06/27/2024
fortinet.com
SUNNYVALE, CA
7,500 - 15,000
2000
Public
KEN XIE
$1B - $3B
Hardware & Office Equipment
Related Companies
About Fortinet
Fortinet is a provider of network security appliances and unified threat management solutions.
The job skills required for Technical Support Engineer include Technical Support, Problem Solving, Networking, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
Similar Jobs
Popular Articles
