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Technical Support Intern
$58k-92k (estimate)
Intern | Education & Training Services 4 Weeks Ago
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After School Matters is Hiring a Technical Support Intern Near Chicago, IL

After School Matters provides Chicago high school teens with high quality, after-school and summer opportunities to explore and develop their talents while gaining critical skills for work, college and beyond. Since 1991, more than 350,000 teens have participated in our hands-on, project-based after-school and summer programs in the arts, communications and leadership, sports and STEM (Science, Technology, Engineering and Math). Programs take place at locations throughout the city including Chicago public high schools, Chicago Park District and Chicago Public Library locations, community organizations, downtown at the Gallery 37 Center for the Arts, in Belmont Cragin at our Michael and Karyn Lutz Center for After School Matters, and in the Pullman community at the new Gately Center for After School Matters. For more information, visit www.afterschoolmatters.org. Summary of Position:  This position will support the Program Operations Department with a wide range of projects related to Google Classroom and general technical support. This position is a good fit for someone who is detail-oriented and interested in learning about organizational systems and infrastructure. Major Duties and Responsibilities: 
  • Answer teen and instructor emails and calls regarding Google Classroom and Google Meet set up
  • Answer teen and instructor emails and calls regarding Google Classroom and Google Meet technical issues
  • Answer teen and instructor emails and calls regarding non-Google related technical issues
  • Create spreadsheets via exports from After School Matters database
  • Create spreadsheets to import into Google Admin and After School Matters database
  • Answer teen and instructor emails and calls regarding teen application
  • Assist in account creation for online learning software
  • Complete manual data entry when required 
  • Support team with administrative tasks (e.g. mail merges) 
  • Assist and Program staff regarding Google Classroom set-up
  • Create Google Classrooms as needed
  • Add or remove teens and instructors from Google Classrooms
  • Other duties as assigned 
Supervisory Responsibilities
  • None 
Physical Demands:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Must be able to sit for long periods of time. 
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • While performing the duties of this job, the employee is not exposed to weather conditions 
  • The noise level in the work environment is usually moderate
Knowledge, Skills and Abilities:
  • Proficient knowledge of G Suite including Google Classroom and Google Meet
  • Detail-oriented, organized
  • Intermediate Microsoft Excel skills preferred
  • Analytical problem solver 
  • Excellent interpersonal skills
  • Customer service oriented 
  • Proficient with Microsoft Office applications 
  • Ability to work independently and in a team 
  • Excellent verbal and written skills 
  • Intermediate Microsoft Excel skills preferred 
Qualifications: 
  • Must be currently enrolled as a college student
  • Experience with technical support preferred
  • Work Schedule: May 28-August 2, preferred M-F 8:30am-12:30pm
How to Apply: 
Submit a cover letter and resume at http://www.afterschoolmatters.org/careers/ EEO: 
After School Matters is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income. 

Job Summary

JOB TYPE

Intern

INDUSTRY

Education & Training Services

SALARY

$58k-92k (estimate)

POST DATE

03/30/2024

EXPIRATION DATE

06/26/2024

WEBSITE

afterschoolmatters.org

HEADQUARTERS

CHICAGO, IL

SIZE

500 - 1,000

FOUNDED

1991

TYPE

Private

CEO

AMANDA LAMBIE

REVENUE

<$5M

INDUSTRY

Education & Training Services

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The job skills required for Technical Support Intern include Technical Support, Customer Service, Microsoft Office, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Intern. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Intern. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technical Support Intern positions, which can be used as a reference in future career path planning. As a Technical Support Intern, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Intern. You can explore the career advancement for a Technical Support Intern below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support job description and responsibilities

A Technical Support provides technical service for computer hardware and software.

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Technical support can use a variety of monitoring tools, both offensive and defense.

02/06/2022: Los Angeles, CA

Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.

02/11/2022: Norfolk, VA

Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.

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They help resolve hardware, software and other technical problems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support jobs

There’s no one size that fits all flow chart to describe how all companies should structure their technical support.

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Others have a robust and organized network ready to deploy for technical support.

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Understand the customer’s grasp of technology.

03/31/2022: Denver, CO

Practice fixing common computer problems.

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TAKE A RELEVANT TRAINING PROGRAM.

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Step 3: View the best colleges and universities for Technical Support.

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