About the American College of Surgeons

The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

Summary: Provides technical support and assistance to users with PC hardware and software issues, including troubleshooting, installation, and training, ensuring high customer satisfaction and adherence to organizational IT standards.

This non-exempt position will report to the Senior Manager Technical Infrastructure in the Division of Information Technology. It is based in our Chicago office and will require being in the office 5 days per week.

Responsibilities:

• Provide individual assistance to users by troubleshooting PC Hardware and Software Problems including Windows operating systems, Office365, Active Directory, standard workstation software, SaaS, internet, and network connections.
• Work with business departments to set up, install and upgrade computer technology and mobile tools. 
• Research, resolve, respond to, and document technical issues. Including monitoring alerts and ticketing systems.
• Create training materials and process documentation for end users; provide individual and/or group training to customers as needed.

Required Education and/or Experience:

• Bachelor’s degree or equivalent coursework in Information Technology, Computer Science, or a related field is preferred. Capacity for continuous learning and adaptability to new technologies.
• At least 3 years experience in a similar service support role, demonstrating technical expertise working with a variety of hardware and software, including Microsoft 365, alongside basic knowledge of Microsoft Entra ID, Exchange Online and Active Directory.
• ITIL Foundation v.4 certification or the ability to acquire one within six months of employment is required. Microsoft certifications are highly regarded but not required.
• Knowledge of standard workstation software and Apple products is helpful.
• Strong working knowledge in an environment that uses Microsoft products and platforms extensively (Outlook, Word, Excel, and PowerPoint, Teams).
• Strong written and verbal communication skills.
• Ability to balance multiple priorities in a fast-paced environment, operating as a strong team partner.
• Experience in supporting AV equipment is helpful, including occasional after-hours support.

Comprehensive Benefits:We’re committed to attracting and retaining top talent via valuable benefits!

• Vacation, personal, and sick hours including 13 paid holidays per year
• Hybrid office schedule
• Medical—comprehensive coverage through BlueCross BlueShield
• Dental, Vision, and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Flexible Spending Medical/Dependent Care
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage
• Plus many other great benefits!

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.