67 Technical Support Representative Jobs in Chicago, IL
TradeStation Group is Hiring a Technical Support Representative Near Chicago, IL
Job Details
What You'll Be Doing:
- Assist clients and internal team members with escalated technical issues via telephone and email
- Train clients on our proprietary trading software, acting as a subject matter expert for our customers
- Act as liaison with other departments to drive resolutions for escalated issues
- Ability to take ownership of issue reporting and resolution follow-up
- Deliver Client Service and Account assistance for web, mobile and platform access points
- Troubleshoot client software and hardware to resolve customer impacting items
- Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
- Participate in product testing and QA review
- Constantly strive to educate and train other employees and clients
- Strong desire to help others
- Ability to deliver customer service excellence in all actions
- Possess superior oral and written communication skills
- Must be dependable, punctual and able to work in a dynamic fun work environment
- Must have a confident and positive attitude that supports the goals of service excellence
- Team player with strong leadership skills
- Proficient in the areas of Technical Support and Client Services
- Troubleshooting skills, with the ability to work through complex application and reported issues
- Bachelor's degree (Preferably Computer Science, MIT, IT, Finance or related discipline)
- 3-5 years of Technical Support experience
- Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
- CompTIA Core Certification (IT Fundamentals, A , Network , Security )
- Securities Industry qualifications: Series 7, 63 & 3
- Collaborative work environment
- Competitive Pay
- Yearly bonus and generous 401k plan
- Comprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!
- Generous Paid Time Off plans
- Flexible working environment
- TradeStation Account employee benefits, as well as full access to trading education materials
- Pay Range (US) $55-60K (Countries outside of the US have differing ranges in accordance with local labor markets)
Job Summary
Full Time
$68k-85k (estimate)
04/15/2024
06/14/2024
The job skills required for Technical Support Representative include Customer Service, Troubleshooting, Technical Support, Written Communication, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
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