40 Technical (Level 2) Support Agent Jobs in Chicago, IL
Automated Retail Technologies is Hiring a Technical (Level 2) Support Agent Near Chicago, IL
- Investigate and resolve complex technical issues escalated from Customer Support Agents or reported directly by customers or clients. This includes hardware, software, and network-related problems.
- Develop and maintain an in-depth understanding of the Just Baked – Smart Bistro, services, and technologies to provide accurate and efficient technical assistance.
- Create and maintain detailed and accurate records of customer interactions, troubleshooting steps, and issue resolutions in CRM system.
- Collaborate closely with Customer Support Agents, Level 3 support, and other cross-functional teams to ensure seamless issue escalation and resolution.
- Communicate technical information to non-technical customers in a clear and understandable manner.
- Manage customer expectations regarding issue resolution timelines.
- Contribute to the development of knowledge base articles and training materials for Customer Support Agents.
- Identify trends in customer issues and recommend improvements to products or services.
- Provide constructive feedback to the product development team based on recurring technical issues reported by customers.
- Associate’s degree in a relevant field or equivalent work experience preferred.
- 3-4 years’ experience in technical support, preferably in a Level 2 or similar capacity.
- Proficiency in automated kiosks, electrical and refrigeration is preferred but not required.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- None.
- None.
- Work from home, must have room in home for designated, quiet workspace
- Exposure to warehouse environment that may include loud noises.
- Exposure to fluorescent lighting in an office environment.
Job Summary
Full Time
$76k-100k (estimate)
04/17/2024
06/15/2024
automatedrt.com
Sarasota, FL
<25
Related Companies
The job skills required for Technical (Level 2) Support Agent include Technical Support, Troubleshooting, Problem Solving, Written Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical (Level 2) Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical (Level 2) Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical (Level 2) Support Agent positions, which can be used as a reference in future career path planning. As a Technical (Level 2) Support Agent, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical (Level 2) Support Agent. You can explore the career advancement for a Technical (Level 2) Support Agent below and select your interested title to get hiring information.
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