A service desk is the single point of contact between the service provider and users for everyday activities. Goal of a service desk is to provide resolutions for user requests as efficiently as possible.
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Job Title: Service Desk Manager. Location: Santa Clara, CA. Job Summary. Seeking a results-driven. Service Desk Manager. with experience in the semiconductor industry. Must have a proven track record from. Service Desk Agent to Management roles. expertise in. AIOps, automation, Power BI, and ServiceNow dashboards. and a strong background in IT service management. Key Responsibilities. Lead service desk team to ensure high-quality, efficient serv...
Manage daily Service Desk operations, ensure SLA compliance, maintain computer networks, and implement security measures to protect data and systems while preparing documentation and recommending system improvements
Manage daily Service Desk operations, ensure SLA compliance, maintain computer networks, and implement security measures to protect data and systems while preparing documentation and recommending system improvements
A company is looking for a Service Desk Agent - Remote.Key ResponsibilitiesProvide 1st Level support via telephone and other media, ensuring high first contact resolutionRespond to and resolve customer requests related to software, hardware, and network operationsDocument calls and incidents accurately and manage workload to meet service levelsRequired QualificationsHigh School diploma required. Associate's Degree or relevant certifications prefe...
A company is looking for a Service Desk Agent - Remote.Key ResponsibilitiesProvide 1st Level support via telephone and other media, ensuring high first contact resolutionRespond to and resolve customer requests related to software, hardware, and network operationsDocument calls and incidents accurately and manage workload to meet service levelsRequired QualificationsHigh School diploma required. Associate's Degree or relevant certifications prefe...
A company is looking for a Service Desk Agent - Remote.Key ResponsibilitiesProvide 1st Level support via telephone and other media, ensuring high first contact resolutionRespond to and resolve customer requests related to software, hardware, and network operationsDocument calls and incidents accurately and manage workload to meet service levelsRequired QualificationsHigh School diploma required. Associate's Degree or relevant certifications prefe...
Link Solutions is seeking a Computer User Support Specialist (SeniorLevel) to join our team in White Sands Missile Range NM. Must be a US Citizen. Nonremote (relocation incentive available). The Computer User Support Specialist will support the DEVCOM Analyst Center (DAC). This role provides above baseline / Tier 2 conciergelike support to more than three hundred users by email Microsoft Teams tickets assigned within the ServiceNow incident tra...
Do you want to contribute to highly respected agencies serving some of the nations most prominent and beloved nonprofit organizations. If so, read on about Moores Service Desk Specialist role. Moore is the largest direct marketing firm in the country dedicated to the nonprofit, government, and association sectors. Learn more about us atwww.wearemoore.com. Why Join Moore. At Moore, we are committed to creating a fair workplace where peoples unique...
Job Description. Job Description. The Contractor will regularly access CUI in this role. The Contractor shall provide support for operating the NSWC PCD Facilities Service Desk Monday through Friday (excluding Federal Holidays) for 8 hours per day (core hours of 0900 to 1100 and 1300 to 1500 shall be included in the 8-hour period). The Contractor shall receive, record, refer or route, and when required, follow-up telephonically or via email on se...
Diagnose and troubleshoot incoming service desk calls. Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provide case status updates to management and end-users. Support and mainta...
Provide all end -users and guests a positive first impression by offering World Class Service. Monitor service desk ticketing system and resolve tickets in an efficient manner. Respond to all IT incidents during assigned shifts on-site or via phone o Technician, IT, Part Time, Event, Technology
Progilisys Solutions (Now Talent Groups_ leading the search for an Asset Coordinator for a customer in the Phoenix area. The IT Asset Coordinator is responsible for maintaining updated records of computer assets and the administrative work associated with PC lifecycle replacements. This role works under direct supervision and / or quality control, executing specific consistent process steps, analysis and problem solving. This is a 6-month contrac...
