A service desk is the single point of contact between the service provider and users for everyday activities. Goal of a service desk is to provide resolutions for user requests as efficiently as possible.
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Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow). Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned. Provide communication with all relevant stakeholders during Incident response, informing of progress and advis...
Position: Service Desk Support. . For 1 Call Support role one of the requirement is to ensure the candidate should support/available from 7 am ET onwards. Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow). Support Windows 11 upgrade calls Provide request f...
Position: Service Desk Support. . For 1 Call Support role one of the requirement is to ensure the candidate should support/available from 7 am ET onwards. Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow). Support Windows 11 upgrade calls Provide request f...
The Service Management Lead (SML) is an on-site role that serves as the primary liaison for the client, and provides strategic oversight of service execution.Key ResponsibilitiesLiaison & Oversight: Responsible for being the primary liaison to the client. Oversees IT support service (and related ITIL) processes to ensure they are being effectively executed.Continual Improvement: Leads continual improvement of processes and manages the lifecycle o...
Job DescriptionThe Librarian primarily assists the Library Director and in turn the customers with questions related to materials and services. This position also performs a variety of duties related to the circulation of materials, special programing and assisting customers. The Librarian provides research assistance in person at service desk, by phone and electronically to customers. The Librarian is responsible for evaluation of services, goal...
Overview. GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities. Confers with staff, users, and management to establish requirements for new systems or modifications. Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or install...
Library Pages maintain the arrangement of library materials, shelve materials, shift, and pick up materials left throughout the library. Pages gather materials requested on the reserve list and place them on the hold shelves. This position is part-time, non-benefited. The position will work 10-16 hours a week with a flexible schedule. Work is supervised by a section assistant supervisor and the section supervisor. Examples of Duties. Reshelve mat...
Library Pages maintain the arrangement of library materials, shelve materials, shift, and pick up materials left throughout the library. Pages gather materials requested on the reserve list and place them on the hold shelves. This position is part-time, non-benefited. The position will work 10-16 hours a week with a flexible schedule. Work is supervised by a section assistant supervisor and the section supervisor. Examples of Duties. Reshelve mat...
Pay Plan Title. IT Service Desk Analyst. Working Title. IT Service Desk Analyst. FLSA Status. Exempt. Posting Salary Range. $51,942 - $69,471. Office Location. Greensboro, NC or Wilmington, NC (Based on application location). Posting Details. Make an Impact. Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs...
Pay Plan Title. IT Service Desk Analyst. Working Title. IT Service Desk Analyst. FLSA Status. Exempt. Posting Salary Range. $51,942 - $69,471. Office Location. Greensboro, NC or Wilmington, NC (Based on application location). Posting Details. Make an Impact. Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs...
Job Title: Desktop Engineer. . Position Summary. We are seeking a skilled and proactive Desktop Engineer to join our End User Computing team. This role is critical in driving modern device provisioning, management, and automation strategies using Microsoft technologies. The ideal candidate will have hands-on experience with PC Hardware, Peripherals, Windows Autopilot, Microsoft Intune, Windows drivers and software, testing protocols, and PowerShe...
Title: IT Helpdesk. Location: Indianapolis. 2. Key service desk needs would include incident management, service requests and problem management. This includes prioritisation. 3. Helping with local Infra and Networking issues. 4. Working & collaborating globally. Behaviours include. a. Working effectively with stakeholders to deliver outcomes. b. Taking ownership and being a self-starter. c. Collaborating and sharing knowledge.
