A service desk is the single point of contact between the service provider and users for everyday activities. Goal of a service desk is to provide resolutions for user requests as efficiently as possible.
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Job Details. Must have an A , MCSA, or HDI Service Desk Certification. or equivalent experience. Alternative certification of the organization s service. desk through the Service Desk Institute is also acceptable for alternative. responses. These positions currently have a focus of Service Desk support, via. phone and remote desktop support. Preference would be given to candidates. with government experience. These positions are required to be on...
This contract supports the 53rd Wing and 96th Test Wing, both headquartered at Eglin AFB, FL. The 53rd WTSS team partners with military and civilian personnel to provide IT technical support for the 53 WG and 96 TW missions. The 53rd WTSS IT support covers full lifecycle IT from concept, to deployment, day-to-day operations / maintenance, and culminating in system retirement / replacement / upgrade. Essential Job Functions. Responsibilities inclu...
Job Details. SUMMARY OF POSITION. The Help Desk Technician makes technology an asset for users and the organization by providing effective and timely solutions to technological issues. The Help Desk Technician works in a fast-paced environment, works independently, assesses incidents / requests, and applies the correct level of urgency to achieve a mutually accepted solution all while providing exemplary customer service in support of the organiz...
Job Title. Service Desk Lead. Education and Experience. Service Desk personnel must be in compliance with DoD 8570 IAT/IAM Level 2. Supervisory Responsibility. None. Work Environment. This job operates in a professional classroom and office environment. This role routinely uses standard office equipment. Physical Demands. While performing the duties of this job, the employee is regularly required to, stand, sit. talk, hear, and use hands and fing...
Job role: Deskside Support Technician. Location: Frederick, Maryland (Onsite). Job Role and Responsibilities. . . Installing and configuring hardware and software components to ensure usability. . . Troubleshooting hardware and software issues. . . Ensuring electrical safety standards are met. . . Repairing or replacing damaged hardware. . . Upgrading the entire system to enable compatible software on all computers. . . Installing and upgrading a...
This Robert Half client is looking for an IT Service Desk Manager to manage and coach the Service Desk Team.• Oversee, mentor and supervise team performance• Perform annual reviews• Report on tickets, workloads, and performance• Manage resources and initiatives• Train and hire new staffBenefits:Medical, dental, vision (eligible after 30 days), 401k, Employee Stock Options, 2 weeks PTO, 1 week sick pay, one floating birthday holidaySalary range: $...
Job Details. Level. Experienced. Job Location. Fort Belvoir, VA - Fort Belvoir, VA. Position Type. Full Time. Education Level. Bachelor's Degree. Salary Range. Undisclosed. Travel Percentage. Occasionally. Job Shift. Day. Job Category. Professional Services. Description. Job Summary. . BMA is seeking a Service Desk Specialist to support the AMPS effort within the Defense Logistics Agency (DLA). This individual provides application and network mon...
Service Desk Analyst. (. Job Number. R01512721. ). Description. Responsibilities. Receive incoming calls and track all received requests in incident management system. Categories incident based on criticality and priority. Maintain and update SOP’s regularly and perform Level -1 tasks based on SOP’s. Assign incidents to the correct SME with proper incident details incase not able to resolve. Ensure incident logs are update frequently and escalate...
Job Details. Description. Our client has an immediate need for a. Computer Operator. who will be responsible for providing 24/7, 365 days of onsite support. Responsibilities. Ensuring all hardware/software problems/Infrastructure issues are logged (tickets) and the appropriate staffs are notified. Performing equipment/network/fiber/copper installs and decommissions. Providing off hours (Service desk) support. Why Work for ConsultUSA. ConsultUSA o...
Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity. . Join us to experience a culture of collaboration and innovation, where connecting in-person adds value to our collective growth. Let's work together. . Relativity is seeking a Service Desk Analyst to join our Internal Technology (IT) dep...
Maintain effective work schedules for front-end & service desk / kiosk associates to meet business traffic requirements and min Leader, Customer Service, Customer, Part-Time, Retail, Grocery, Associate, Service Desk. Last updated : 2024-04-26.
Summary. The Service Desk Technician I is the primary point of contact for store Teammates on Store Systems. including Point-of-Sale (POS), Phones, Music, Video, Network, Mobile Devices. The Service Desk Technician I in the IT / Store Systems Department provides comprehensive technical support to all stores. Also act as a liaison between stores and other departments during and outside normal business hours for both non-emergency and emergency sit...
