What are the responsibilities and job description for the IT Service Desk Analyst position at Trillium Health Resources?
Pay Plan Title
IT Service Desk Analyst
Working Title
IT Service Desk Analyst
FLSA Status
Exempt
Posting Salary Range
$51,942 - $69,471
Office Location:
Greensboro, NC or Wilmington, NC (Based on application location)
Posting Details
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us
Trillium believes that empowering others begins with supporting our team. We offer our employees:
A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives - from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We're Looking For
Trillium Health Resources has a career opening for an IT Service Desk Analyst to join our team! The IT Service Desk Analyst is responsible for providing first and second level support for all technology used within the agency. This position will be responsible for responding to Service Desk tickets, deploying IT equipment, testing patches, training end-users, and evaluating best support actions based on available resources. This position will also function as a backup to other IT roles as needed.
On a Typical Day, You Might
Provide 1st and 2nd level technical support for hardware and software.
Respond to Service Desk tickets to troubleshoot, resolve, or escalate requests.
Answer customer inquiries concerning IT systems operations.
Perform Hardware and Software upgrades.
Coordinate with Unit Manager to ensure IT asset management system is accurate and up to date.
Deploy golden images for desktops, laptops, tablets, and virtual machines.
Define the best course of action based on customer need, timing, and resources.
Employee Benefits
Trillium knows that work/life balance is essential. That's why we offer:
IT Service Desk Analyst
Working Title
IT Service Desk Analyst
FLSA Status
Exempt
Posting Salary Range
$51,942 - $69,471
Office Location:
Greensboro, NC or Wilmington, NC (Based on application location)
Posting Details
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us
Trillium believes that empowering others begins with supporting our team. We offer our employees:
A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives - from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We're Looking For
Trillium Health Resources has a career opening for an IT Service Desk Analyst to join our team! The IT Service Desk Analyst is responsible for providing first and second level support for all technology used within the agency. This position will be responsible for responding to Service Desk tickets, deploying IT equipment, testing patches, training end-users, and evaluating best support actions based on available resources. This position will also function as a backup to other IT roles as needed.
On a Typical Day, You Might
Provide 1st and 2nd level technical support for hardware and software.
Respond to Service Desk tickets to troubleshoot, resolve, or escalate requests.
Answer customer inquiries concerning IT systems operations.
Perform Hardware and Software upgrades.
Coordinate with Unit Manager to ensure IT asset management system is accurate and up to date.
Deploy golden images for desktops, laptops, tablets, and virtual machines.
Define the best course of action based on customer need, timing, and resources.
Employee Benefits
Trillium knows that work/life balance is essential. That's why we offer:
Salary : $51,942 - $69,471