IT Specialist

**If you are interested in this position, please apply on our website at spsava.gov**

What We Do at SPSA

We're working hard at SPSA to keep our communities clean by managing waste in Southeastern Virginia through environmentally responsible practices. Our mission is to provide an efficient and responsible waste management system for our member communities which is driven by our vision to be the gold standard leader in innovative waste management and landfill operations.

Our commitment to our employees, communities, and the environment drives how we do business. Our values of community stewardship, pride, fiscal responsibility, convenience, dependability, and environmental stewardship guide our philosophy of waste management with a purpose.

Position Overview

The IT Specialist is responsible for maintaining the operation of SPSA’s networked computer systems applications. Monitors business systems and provides 1st and 2nd level application support for internal applications with escalation to responsible vendors as appropriate. Provides daily production support and helps resolve applications problems in a prompt and efficient manner. Ensures proper computer operations for end users to accomplish organizational tasks.

Essential Duties & Responsibilities

The approximate amount of time spent on essential duties & responsibilities areas are as follows:

· 20% Maintains the operation of SPSA’s networked computer systems applications.

· 20% Provides day-to-day IT operations and computing support to SPSA employees across all locations.

· 20% Maintains accurate and up-to-date documentation of common computing issues, resolutions, and troubleshooting procedures

· 20% Monitors business systems and provides 1st and 2nd level support for internal applications.

· 10% Administers, maintains, and implements policies and procedures for ensuring the security and integrity of SPSA’s internal applications.

· 10% Ensures proper computer operations for end users to accomplish organizational tasks.

Essential Duties & Responsibilities

· Responsible for maintaining the operation of SPSA’s networked computer systems applications. Assists in the installation, maintenance, and selection of computer hardware and software in a networked environment.

· Responsible for day-to-day IT operations and providing computing support to all SPSA locations. Performs routine hardware and software maintenance tasks to ensure optimal system performance.

· Provides timely and effective solutions to hardware, software, and network issues and sets up new computing and telecommunications equipment.

· Responds to and resolves technical issues reported by end-users through various channels such as phone, email, or ticketing system.

· Maintains accurate and up-to-date documentation of common issues, resolutions, and troubleshooting procedures.

· Monitors business systems and provides 1st and 2nd level support for internal applications with escalation to responsible vendors as appropriate.

· Provides daily production support and helps resolve applications problems with internally housed software in a prompt and efficient manner.

· Attends Board meetings to ensure meeting technology is operating properly and resolves technical challenges.

· Supports user inquiries regarding computer software or hardware operation to resolve problems and provide training as needed.

· Offers suggestions and solutions to management to improve IT processes and enhance user experience.

· Ensures proper computer operations for end users to accomplish organizational tasks. This includes creation, modification, troubleshooting, and removal of e-mail and user accounts within internal applications.

· Responsible for the technical set up of new hires for the employee onboarding process including computers, active directory, email, network access, phone system, timeclock, and prepares workstations.

· Acts as the main contact for Weigh Station software troubleshooting and tech support. Troubleshoots by phone, online or in person as needed to ensure Scale House systems are functioning properly.

· Installs, maintains, and repairs hardware, software, and peripheral equipment.

· Reviews computing and applications operations and makes recommendations to establish requirements for new systems or improvements to current systems.

· Tests and implements bug fixes or enhancements in Test and Production environments.

· Generates reports based on user requests from SQL Databases and other internally housed software.

· Effectively assists in the installation / maintenance of SPSA’s computer network. Assists in configuring the network to communicate with other internal and external network systems and peripheral equipment such as network hubs and printers.

· Effectively troubleshoots hardware/software issues and provides repairs as necessary.

· Effectively sets network security for access and the sharing of common resources; monitors network activity to assure security measures are followed.

· Supports user inquiries in a professional and courteous manner regarding computer software or hardware operation to resolve problems and train users, as necessary.

· Required to support IT Help Desk On-Call rotation.

· Other duties as assigned.

Experience & Education

· Required Education - Associate degree or equivalent experience in information systems, computer science or related field.

· Required Experience - Two years of proven practical experience in enterprise technical support.

· Required Licenses - Valid Virginia driver’s license and safe driving record required to operate SPSA owned or leased vehicles.

An equivalent combination of experience and education may be considered.

Knowledge & Skills

· Knowledge of database administration.

· Must have a firm grasp of Structured Query Language (SQL) including inquires, reporting, and troubleshooting.

· Knowledge of the hardware, technical and software requirements required to install and operate a local area network and to connect local area networks together, including cabling and general knowledge of TCP/IP LAN protocols used in a Microsoft Windows environment.

· Knowledge of the installation, operation, modification and repair of computer hardware and Microsoft server / desktop software.

· Exceptional customer service skills, with a focus on rapport-building, listening, and questioning skills necessary to support / train users in computer operations.

· Strong documentation skills. Ability to keep accurate records documenting all changes made to networked systems.

Job Type: Full-time

Pay: $54,828.33 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $54,828 - $70,000