What are the responsibilities and job description for the Service Desk Support position at SAGE IT?
Position: Service Desk Support
For 1 Call Support role one of the requirement is to ensure the candidate should support/available from 7 am ET onwards
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow).
- Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned.
- Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds.
- Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors.
- Provide self-serve capabilities for common requests for Service Desk.
- Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
- Support Major Incident calls for Workplace Services
Note: “Sage IT is an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace“