What are the responsibilities and job description for the Helpdesk Support position at SAGE IT?
Position: Helpdesk Support
Role Description:
- Serve as the primary contact for helpdesk support during decommission.
- Log, track, and resolve user issues efficiently.
- Escalate complex problems to technical teams and follow up on resolutions.
- Maintain accurate records of helpdesk activities and prepare reports.
- Ensure compliance with organizational standards and SLAs.
Required Skills:
- Experience in helpdesk or support coordination roles.
- Strong organizational and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with ticketing systems and IT support processes.
Note: “Sage IT is an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace“