26 Technical Specialist Jobs in Chicago, IL
Apple is Hiring a Technical Specialist Near Chicago, IL
Posted: Mar 24, 2024
Role Number:114438201
Do you love how it feels to help others? After customers purchase our products, you're the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you're helping customers get started with the Mac or finding answers to their questions about other Apple devices, you're ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. You work with others to foster a culture where everyone belongs and is inspired to do their best work. Both full-time and part-time jobs are available.
Key Qualifications
- Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members
- Flexibility to regularly rotate through different technical specialties and skill sets
- Ability to thrive on change as products evolve
- Contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn.
- Demonstrate Apple's values of inclusion and diversity in daily activities.
As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.
Education & Experience
Additional Requirements
- *You have excellent time management skills and can make decisions quickly.
- *You maintain composure and customer focus while troubleshooting and solving issues.
- *You reassure customers when delivering product diagnoses and potential solutions.
- *You'll need to be flexible with your schedule. Your work hours will be based on business needs.
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
For information about pay, if you are interested in roles located in one of our California, Colorado, New York or Washington locations click here to select a store and view pay information.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Job Summary
Full Time
Retail
$61k-83k (estimate)
11/23/2023
05/27/2024
applegroup.com
JONESBORO, AR
25 - 50
1993
Private
MARY MARGARET SCHOLTENS
<$5M
Retail
Related Companies
About Apple
Apple Group provides embroidery and screen printing.
The job skills required for Technical Specialist include Customer Support, Time Management, Flexibility, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Specialist positions, which can be used as a reference in future career path planning. As a Technical Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Specialist. You can explore the career advancement for a Technical Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Specialist job description and responsibilities
Responsible for providing technical support to Safety Specialists, Management, and Staff throughout SCE's large territory.
01/07/2022: Portsmouth, NH
Provided technical support for all of the operating systems throughout the organization.
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Provide technical assistance on appliances and electronics to members.
01/23/2022: Florence, AL
Lead the design of the technical content of clinical program activities, materials, briefs, papers and other knowledge management materials.
02/02/2022: Portsmouth, NH
Develop and prepare technical capacity building plan and execute effectively through the hands-on trainings, mentoring, workshops etc.
02/21/2022: Rockford, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Specialist jobs
They ensure that all technical aspects are functioning optimally.
03/23/2022: Chattanooga, TN
Choosing the right major is always an important step when researching how to become a Technical Specialist.
04/01/2022: Nashua, NH
Technical specialists use programming skills and languages, such as SQL, to rewrite programs and applications.
03/12/2022: Petersburg, VA
They should be technology-savvy and be able to resolve all the technical difficulties.
03/23/2022: Chicago, IL
You must have good technical skills such as a working knowledge of HTML, CSS and JavaScript are also useful.
03/01/2022: Ann Arbor, MI
Step 3: View the best colleges and universities for Technical Specialist.
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