* Technical Support Specialist in Varsity Tutors

**Technical Support Specialist**

POSTED ON 2/17/2022 AVAILABLE BEFORE 8/16/2022 Varsity Tutors Chicago, IL Remote Full Time **About Nerdy:**

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Companys purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdys comprehensive learning destination provides learning experiences across 3,000 subjects and multiple formatsincluding one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdys flagship business, Varsity Tutors, is one of the nations largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/ . The company publicly listed on the New York Stock Exchange on September 21, 2021.

*We succeed thanks to a diverse mix of talented people who want to come, to stay, and do their best work. If you love learning, technology, and making a true impact, youre going to love working here!*

**About the Job:** We are looking for a Technical Support Specialist (TSS) to join our team. The TSS is responsible for helping users resolve technical issues that impact their ability to use our Live Learning Platform. The role requires both technical knowledge and a passion for customer satisfaction, as the TSS will be working with internal and external customers. It is an essential element to our client experience. **In this role you will:**

* Correctly diagnose and resolve a variety of technical issues to achieve high level satisfaction; follow up to ensure resolution.

* Build relationships of trust through open and interactive communication with clients, students, tutors, and partners.

* Maintain detailed problem records.

* Handle complaints, providing solutions or escalating when appropriate.

* Plan to exceed expectations through a metrics driven performance standard. We want the best for you and our clients!

**In the ideal candidate, we would like to see:**

* Minimum of 1 year of college/university level classes in Business, Computer Science or related field OR a minimum of one year in a customer service or technical support role.

* Ability to consult with clients via chat, SMS, phone and email.

* Comfortable working with tutors, clients and students over live video chat.

* Strong customer service orientation.

* Prior experience with CRM software and/or ZenDesk preferred.

* Basic knowledge of Windows, MacOS, iOS and Android operating systems

* Basic understanding of how internet connectivity works.

* Strong analytical and problem-solving skills.

* Ability to explain technical concepts in laymans terms.

* Flexible availability including evenings, weekends and holidays.

If this sounds like you and you want to join a high-growth tech company that is changing the way people learn, HURRY UP AND APPLY! We want to talk to you! **Varsity Tutors Leadership Principles** Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot **Benefits/Culture:**

* Healthcare Plans (Medical, Dental, Vision, Life)

* 401k Company Matching Plan

* PTO, Paid Holidays, Floating Holiday (for your birthday!)

* VTO (volunteer time off to do community service/charity work)

* 52 hours of Free Learning Sessions per year for you or immediate family members

* Fun, collaborative, and team-oriented work environment with plenty of training and a feedback rich culture

*Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)*

**Sign up to receive alerts about other jobs with skills like those required for the **Technical Support Specialist**.**

Click the checkbox next to the jobs that you are interested in.

* Cash and Receipts Management Skill

Income Estimation: $23,698 - $35,744

Income Estimation: $28,316 - $35,139

* Customer Engagement Skill

Income Estimation: $32,992 - $52,210

Income Estimation: $33,122 - $47,234

By agreeing to submit your resume, you consent (in accordance with our Terms of Use and Privacy Policy) to:

A) Salary.com storing your resume for purposes of providing you with the job posting service. B) Salary.com being able to use your name and address to tailor job posting to your geographic area. Should you have any questions or wish have your information removed from our service, please contact us here.