Vedder Price's Chicago office is seeking two Technology Support Specialists to work the hours of 9:00 a.m. - 5:00 p.m. CST and 10:00 a.m. - 6:00 p.m. CST. The Technology Support Specialists provide technical support for all Vedder Price software and hardware to all firm employees and their clients.

As a Technology Support Specialist, your duties will include but not be limited to:

• Provide support for all Vedder Price employees and/or clients via phone, email and in person
• Log all calls in the ticketing system and practice total contact ownership for each ticket created, following department escalation procedures when an issue cannot be resolved within a reasonable timeframe
• Prioritization of calls, tickets and managing workflow
• Diagnose and resolve technical hardware, software and telephone issues. Research unresolved issues using all available resources
• Perform any assigned Subject Matter Expert duties, including working with engineers or vendors to resolve issues
• Report potential trends to management
• Maintain expert knowledge on all applications and technology platforms used at Vedder Price
• Provide holiday support, weekend or evening TSC support coverage when needed
• Must be consistent in performance with minimal absence and unapproved leave

Skills & Competencies:

• Ability to perform detailed troubleshooting of complex technical issues
• Strong interpersonal skills required to communicate with other Technology team members and end users, including the ability to listen and understand situations, problems and solutions.
• Must have positive customer service attitude and ability to work well with other groups
• Effective written and oral communication skills
• Capability to schedule and coordinate multiple activities in results-oriented environment
• Strong organization skills, including the ability to prioritize and independently work on several issues at one time

Qualifications & Required Experience:

• Requires a Bachelor's degree (or equivalent work experience) in one of the following disciplines: Computer Science, Information Management, or related field to provide consultative and technical expertise to customers
• 1-3 years' technology support experience preferred
• Experience working in technology support for a law firm or professional services firm preferred
• Position also requires the ability to work under pressure to meet strict deadlines

Computer Skills:

To perform this job successfully, an individual must be proficient in the following software:

• Proficiency in Windows 10 and Office 365
• Proficiency in mobile operating systems (iOS and Android) and devices
• Familiarity with end user hardware troubleshooting and network concepts

Equal Employment Opportunity

Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We participate in E-verify.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Price Recruiting Team at vprecruiting@vedderprice.com.