IT Support Specialist

Location: Chicago, IL

Schedule: Monday – Friday, 7:00AM – 4:00PM CST

Duration: 3-month contract

Reason: Additional support during peak season

What you’ll do as an IT Support Specialist:

We are seeking an IT Support Specialist to join our dynamic team. This person will be providing the Endpoint Engineering team with additional coverage. The ideal candidate will be self-motivated, proactive, and able to take ownership of projects and problems with minimal supervision. In this role, you will:

Roles & responsibilities include:

• Monitor and respond to employee inquiries concerning workstation, laptop or mobile device operation and diagnose system hardware, software and operator issues
• Resolve issues related to hardware and peripheral components such as docking stations, monitors, keyboards, printers and turrets
• Assist with user onboarding and offboarding processes along with user office/desk moves and shipping and receiving of end user equipment
• Creating, enabling, disabling and unlocking user accounts
• Creating and maintaining user groups ( Active Directory or Azure Active Directory )
• Maintain inventory of workstations, laptops, mobile devices, monitors, keyboards and turrets
• Conference room operation and printer maintenance
• Determine patterns, significant or reoccurring issues that can be escalated to the Endpoint Engineering team

Qualities that make great candidates:

• 3 years of desktop support or related experience
• Bachelor’s or Associate’s degree in Information Systems or similar field preferred, but not required
• Familiarity with Bash scripting and/or PowerShell scripting
• Familiarity with provisioning systems such as WDS, SCCM, Ansible
• Working knowledge of Virtual technologies such as VMware
• Demonstrated ability to diagnose issues
• Ability to learn and apply new concepts quickly
• Team player with the ability to build relationships with multiple teams
• Excellent oral and written communication skills
• Ability to make sound decisions in a fast-paced, high-pressure environment

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.