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Technology Support Services Analyst

Prairie State College

Chicago, IL | Full Time

$58k-76k (estimate)

2 Months Ago

Technology Support Services Analyst - 2 openings

Prairie State College

Chicago, IL | Full Time

$65k-85k (estimate)

1 Month Ago

Technology Support Services Analyst

$58k-76k (estimate)

Full Time | Restaurants & Catering Services 2 Months Ago

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Prairie State College is Hiring a Technology Support Services Analyst Near Chicago, IL

Posting Details

Posting Number

S0362P

Classification

Staff

DBM Rating

Position Number

089

Position Title

Technology Support Services Analyst

Position Type

Support Staff

Status of Position

Staff - Full Time

Union

Support Staff

FLSA

Non Exempt

Position Summary

Performs complex and varied skills to implement, maintain, and support College technology hardware and software in a network environment.

Reporting and Supervisory Relationships

Direct reporting relationship to the Manager of IT Support Services.

Essential Responsibilities

1. Maintains a high level of confidentiality.

2. Works independently and utilizes excellent troubleshooting skills.

3. Configures technology hardware and software and analyzes technology hardware and software to assist in problem recognition, prevention and resolution.

4. Creates and facilitates computer clones and broadcast images in computer lab settings while under extreme time constraints.

5. Provides hardware and software support to end-users; maintains technology equipment and ensures consistency across facilities throughout the college, including classrooms, labs, and offices.

Assists with maintenance and documentation, inventory and backup of College technology.
6. hardware and software for all computers, printers, peripherals, and other technology components.

7. Performs investigation, recommendation, and pricing of technology hardware and software based on end-user needs and requirements; communicates and follows-up with vendors; ensures consistency with policy and practices.

8. Provides support in the operation of peripheral equipment to end-users.

9. Provides support to off-campus sites as needed.

10. Applies logic and critical thinking to the process of initiating, monitoring, and interpreting computer production.

11. Keeps up to date with industry trends and abreast of latest industry software and available updates to avoid future interruptions of service to end-users and maintain both secure operation and optimal performance levels.

12. Provides support through Service Center/Help Desk for both first-level, e.g. login to College systems, change/manage passwords, operate devices, and use of supported software, as well as more complex network/computer/technology issues; serves as point of contact for the reporting, recording, and resolution of all end-user technology problems.

13. Develops and maintains a working knowledge of the College’s production systems, hardware, software, and applications to resolve customer problems upon initial call/e-mail/contact of Service Center/Help Desk.

14. Maintains thorough knowledge and documents problems utilizing the Problem Management online system; initiates escalation when necessary.

15. Develops and maintains technology support documentation; provides end-user training.

16. Establishes and maintains a professional working relationship with user community, students, faculty, vendors, co-workers, and administration, to effectively support campus technology and provide problem resolution services.

17. Serves as lead worker to entry level staff and/or department student/part-time interns or assistants; coordinates scheduling and flow of work as well as time reporting, explains or interprets departmental procedures, and provides technical guidance and assistance.

18. Performs other duties as assigned to enhance the technical effectiveness of the department or College.

Other Duties and Responsibilities

Working Conditions/Physical Requirements

Physical activities include repetitive motion and exerting up to 50 lbs. of force frequently in order to lift, carry, push, pull or otherwise move objects. The job requires manual dexterity. Valid driver’s license and reliable transportation for travel between campus buildings required.

Minimum Qualifications

1. Associate degree or equivalent college coursework (60 hours) with one-year work experience with currently supported Windows and Macintosh operating systems and microcomputer hardware in a network environment .
(OR)
2. High School diploma and 3 years of job-related experience, including one-year work experience with currently supported Windows and MacIntosh operating systems and microcomputer hardware in a network environment.
3. Demonstrated knowledge of computer applications, Windows software, hardware, and networked environments.
4. Strong working knowledge of word processing and spreadsheet software.
5. Demonstrated ability to work independently after initial instructions with high degree of accuracy.
6. Ability to communicate effectively both orally and in writing.

Preferred Qualifications

1. Bachelor’s degree or degree candidate in information systems or computer science.
2. A certification.
3. Network certification.
4. Other computer certifications.

Anticipated Work Hours and Days

Tuesday -Saturday, 8:30am to 5pm

Salary

minimum starting-$52,465 salary commensurate with experience

Posting Date

02/05/2024

Closing Date

Open Until Filled

Yes

Special Instructions to Applicants

All applications must be submitted electronically. For full consideration apply by February 17, 2024.