181 Customer Support Specialist Jobs in Chicago, IL
DCI is Hiring a Customer Support Specialist Near Chicago, IL
DEBIT CONNECTIONS, INC.
Through providing the best possible customer experience to its customers, Debit Connections (DCI) has become the Midwest leader in distribution of Boost Mobile products and services. DCI is committed to making employment within the organization as a unique and fulfilling place to work for every member of our team. If you are a self-motivated, hardworking individual who strives for excellence daily, a role at DCI may be the right opportunity for you.
We are looking for a Dealer Support Specialist to assist our customers with technical problems when using our products and services. Dealer Support Specialist responsibilities include resolving customer queries, troubleshooting technical issues and setting up Dealer accounts. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat to assist with placement of orders, complaints, account questions, and other queries
- Identify customer needs and help customers use specific features
- Assist with preparation of reports and analyzing data
- Update our internal databases with information about technical issues and useful discussions with customers
- Share information on outages and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Assist in training
Skills
- Experience as a Customer Support Specialist or similar CS role
- Experience using help remote support tools
- Understanding of how CRM systems work
- Microsoft Office proficiency
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Spanish Language proficiency required
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 – 42 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Language:
- Spanish (Required)
Work Location: In person
Job Summary
Full Time
Business Services
$43k-54k (estimate)
04/14/2024
08/10/2024
MESA, AZ
200 - 500
2008
LEONARD DUEKER
$50M - $200M
Business Services
Related Companies
The job skills required for Customer Support Specialist include Problem Solving, Microsoft Office, Customer Support, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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