The Web Customer Support Specialist interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Being a Web Customer Support Specialist typically requires a bachelor's degree or equivalent. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. In addition, Web Customer Support Specialist typically reports to a supervisor or manage ...r. Being a Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Web Customer Support Specialist typically requires 2 -4 years of related experience.More Show Less
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Web Customer Support Specialist Intro. . On behalf of our client, we are searching for a Web Customer Support professional to join their team for a 12 month contract opportunity in Ocoee, FL. Job Details. . Responsible for providing support services to users of the Internet and Extranet sites. Provides technical advice and guidance relative to problems involving user interface, browser, hardware, and supporting software. Troubleshoots and restore...
