**Customer Support Specialist** at **VTS** ABOUT VTS VTS is commercial real estates leading leasing, marketing, asset management, tenant experience, and data platform where the industry comes to make deals happen and real-time data comes to life. The VTS platform is revolutionizing the way that commercial real estate (CRE) is done disrupting a $15 trillion industry by becoming the industry's modern operating system. Our success is shown in our numberswe hit "Unicorn" status in 2019 and today we have over 12 billion square feet of commercial space managed on VTS worldwide, and weve expanded to over 700 employees globally. Its an exciting time to join the VTS team as we continue to grow rapidly and break records. VTS maintains offices in New York City, London, Toronto, Chicago, and San Francisco. To learn more about VTS and to see our open roles, visit us at or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. We are looking for a talented Customer Support Specialist to join our VTS Rise Customer Support team and provide ongoing technical support, troubleshooting and analysis of issues and solutions. This position is housed within in a fast-paced environment, and the focus is on the ability to provide an excellent and 100% customer-focused experience to customers with every support interaction. Develop an extensive working knowledge of the VTS Rise platform

Provide software application, web portal, and hardware support to clients/end users

Troubleshoot issues reported by clients/end users and provide timely solutions

Facilitate problem solving between clients/end users and additional team members within applicable VTS Rise departments

Engage and communicate with the Technology Team on known product issues & requested feature requests

Complete and submit a weekly Support Status Report (SSR)

Assist with the development and maintenance of our end-user knowledge base and FAQ

Bachelors Degree in Information Technology, Business, Marketing or Related Field

2 Years of Account Management/Support Experience

Excellent Communication and Presentation Skills, primarily via email and phone

Ability to effectively communicate technical information in non-technical terms

Analytical and troubleshooting skills

Experience diagnosing problems with software and/or hardware platforms (preferred)

Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!

Be Customer Obsessed - Were employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!

Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!

Move as One - We work in an open floor plan to promote cross-functional collaboration.

Take Ownership - Be an owner of the company youre building with our equity packages.

Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All your information will be kept confidential according to EEO guidelines.