greetingInside Sales/Business Development

Reports To

Directer of Marketing

Summary

The successful candidate will manage Northern Wide Plank Flooring Corp’s products and services in the assigned territory. He or she will provide high-level customer service to clients and potential customers by meeting & greeting them, showing the benefits & features of our products, following up on inquiries and sending out requested samples. Integrity, vision, professionalism and passion are vital components of this position. Other duties may be assigned as necessary.

Core Competencies

• Customer Focus
• Communication
• Energy and Stress
• Mediating and Negotiating
• Problem-Solving
• Adaptability / Flexibility
• Result Focus
• Creative and Innovative Thinking
• Ethics and Integrity
• Accountability and Dependability
• Teamwork

Job Duties

• Cold-call prospects with leads that are generated by external sources.
• Identifying decision makers within targeted leads to beginning the sales process.
• Penetrate all targeted accounts and radiate sales from within the client base.
• Collaborate with Sales Managers to determine necessary strategic sales approaches.
• Create and deliver qualified opportunities to Account Managers where appropriate.
• Maintain and expand the company's database of prospects.
• Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on.
• Set up sales presentations, product/service demonstrations, and other sales actions.
• Assist in creating RFP responses to potential clients.
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
• Handle inbound, unsolicited prospect calls and convert them into sales.
• Overcome objections of prospective customers.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and reports.
• Enter new customer data and update changes to existing accounts in the corporate database.
• Investigate and troubleshoot customer service issues.
• Attending periodic sales training where applicable.
• Appropriately communicate brand identity and corporate position.
• Respond to customer service calls courteously and professionally.
• Provide customer support and troubleshooting services via telephone.
• Address client inquiries regarding the status of orders, payments, refunds, etc.
• Perform other duties as assigned.

Requirements

• University or college degree or an acceptable combination of education and experience.
• Five years of direct work experience in a sales capacity.
• Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
• Success in qualifying opportunities involving multiple key decision-makers.
• Strong knowledge of project-based sales principles, methods, practices, and techniques.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Ability to occasionally travel and attend sales events or exhibits.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Experience with customer relationship management software.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Work Location: In person