After years working together at New York mainstays, chefs Hanson and Nasr have established a unique mark on New York City’s restaurant scene creating buzzworthy restaurants that are founded in collaboration, professionalism, and innovation. Their attention to detail and commitment to employee growth has created a company culture that is welcomed and necessary.

General Managers, in collaboration with ownership and the leadership team, set and communicate standards and practices for the restaurant to ensure a high team performance and warm hospitality. They will work closely within the leadership team to drive service each day and inspire employees to work together and hold one another accountable to company standards. Managers work to educate and support the service team to create a warm, knowledgeable dining experience for guests and a respectful, positive work environment and experience for all employees.
Le Rock is hiring a General Manager to continue the success. We are looking for a talented, enthusiastic and experienced person to join our management team. The ideal candidate displays an excitement for food, hospitality and overall excellence. As a critical member of our team, a successful general manager will ensure efficient restaurant operations, as well as maintain high production, productivity, quality and customer service standards, helping to motivate and educate our staff to provide excellent hospitality.

We are a value-driven company with an emphasis on integrity, quality, respect and employee needs. This is a great opportunity to be a part of an energetic, seasoned and diverse team that is committed to creating an inclusive and dynamic workplace to learn, collaborate and grow.

Requirements:

• Ability to take full owernship of all restaurant functions and operations
• Cultivate a culture of hospitality for all stakeholders that supports the businesses objectives and growth
• Understand and perform job duties to the expectations of the Restaurant team
• Build and manage a team of FOH and BOH team members; coordinate daily FOH and BOH restaurant operations
• Oversee financial reporting and budget for controllable costs; Manage the operational budget
• Drive and deliver superior service and maximize customer satisfaction; emphasis on steps of service and ability to run and manage a fast-paced, refined floor
• Respond efficiently and accurately to customer complaints
• Train new and current employees on proper hospitality SOPs
• Actively participate in service, filling in, modeling and inspiring staff
• Implement, oversee and maintain all company policies and procedures
• Create a positive company culture of commitment to excellence
• Schedule, organize and supervise shifts
• Prepare tip reconciliations on a daily basis as part of weekly payroll processing; time keeping, tip allocation, cash distribution
• Assist new hire onboarding, training and orientation
• Appraise staff performance and provide feedback in a timely and professional manner
• Maintain standards according to DOH, safety and employment regulations
• Oversee all physical space
• Ability to develop and implement SOPs by creating policies and systems to improve the business financially and the guest and staff experience.
• Assist and support a busy New York City door and reservation team
• Maintain a good working relationship with others by promoting teamwork and fostering a harmonious work environment
• Perform other duties and responsibilities as required or requested

Qualifications & Experience

• 3 years general management experience in a comparable restaurant
• Experience implementing, leading full-service, refined dining
• Extensive food and beverage knowledge
• Independent, self-motivated thinker
• Strong leadership and communication skills
• Lead with integrity and discipline
• Organized and detail oriented; have the eye for service
• Desire and ability to teach and foster growth
• Ability to problem solve, multi-task and delegate timely and effectively
• Upscale or fine dining experience
• Proficient in Google Suite, Microsoft Office, InDesign
• Familiarity with restaurant management software (specifically Toast)
• Knowledge of Schedulefly, Resy, ADP