Altro Paradiso is currently seeking a General Manager that share our passion for its cuisine, embrace a team-oriented style of service and are able to balance the nuanced demands of this dynamic position.
A General Manager will uphold the quality of food, beverage and service and work in cooperation with the culinary team to ensure efficient restaurant operations.

This position requires availability on weekends and holidays.

Key Focus

• Oversee food and beverage operations to ensure quality of service, food, and beverage.
• Lead and Manage Front of House staff to uphold standards of service.
• Ensuring guests have an enjoyable dining experience as well as building guest relationship for repeat guests.
• Serves as a role model and sets a positive example in all aspects of the business.

Personnel Management

• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining hourly staff.
• Develops and mentors team through clear staff communication, constructive feedback, and performance reviews.
• Creates an environment for employees that align with the company culture through constant communication and reinforcement in order to increase staff retention.
• Serves as a role model and sets a positive example in all aspects of the business.
• Motivate employees and utilize leadership skills through ongoing culinary, beverage, and service training and development.
• Provide direction, instruction, and education to all Front of House employees.

Guest Service

• Ensures all guests consistently receive courteous and efficient service from all team members.
• Responds positively and promptly to customer concerns and complaints.
• Maintains guest satisfaction by monitoring, evaluating and auditing food, beverage and service offerings to initiate improvements.
• Builds and develops relationships with repeat guests.

Service Standards

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Follow all company policies and procedures including recently created and evolving COVID guidelines.
• Demonstrate knowledge of Department of Health (DOH) standards.

Company Values

• Understanding that we require a positive and respectful attitude in the workplace.
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.

Benefits

• Medical, Dental and Vision insurance for full time employees
• Commuter Benefits
• Paid Time Off
• Discounted Gym Membership
• Wellness Program 
• Potentail Bonuses
• Dining Discounts 

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

At Mattos Hospitality our purpose is to create an inspiring, sustainable and prosperous business that brings joy, takes care of others, and helps build community through craftmanship around the table. Our company culture supports the growth and development of our employees and provides opportunities for education and advancement.