Gilligan's at Soho Grand Hotel is seeking an experienced Food & Beverage General Manager to join their team for the Spring/Summer season.

As the weather warms, Gilligan's becomes the ideal open-air backdrop for cocktail parties, dinners, weddings and receptions. Day or night, Gilligan's is an urban oasis where guests can bask in the warm breeze and enjoy a menu full of summertime favorites.

This is a seasonal position. The manager acts as an exemplary member of the company’s hospitality philosophy and takes the necessary steps to achieve objectives in sales, cost containment, team members retention, guest satisfaction/recognition, cleanliness, and sanitation.

ROLE RESPONSIBILITIES

o Provide genuine, professional service as defined by Soho Grand’s service culture.

o Follow through with guest requests; ensure service is timely, accurate and maintains a high service standard

o Manage team members with their job functions to ensure optimum service to guests

o Maintain a meticulously clean/organized workspace, in accordance with look book standards set, and inventory par levels

o Enforcing standards of service on all levels and work on maintaining and improving them with all staff including appearance where necessary

o Responsible in training and on-boarding new team members. Help with their development to improve their skills and confidence on the floor

o Conduct daily effective and informative pre-shift meetings with team members

o Demonstrate product knowledge and service standards at all times

o Review menu sales mix and implement incentive programs based on high margin items

o Follow safety and evacuation guidelines

o Follow allergy protocols and train team members

o Follow public space and furniture look book guidelines

o Communicate any hotel guest issue with the management team

o Monitor team member performance in all phases of job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies, handle disciplinary problems and counsel team members with the Director of Food & Beverage according to company standards with the support of Casting & Culture

o Ensure that team member reports to work as scheduled. Document any late or absent team members and handle any scheduling conflicts/Issues during schedule shifts

o Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with accounting standards

o Run system-closing reports and ensure that all servers' checks are closed before they sign out

o Assist with any logistical & administrative duties assigned by the director

o Communicating any maintenance or cleanliness issues to the proper channels

o Professionally and clearly communicate on company email

o Maintaining the space throughout the shift. Communicating any maintenance or cleanliness issues to the proper channels

QUALIFICATIONS

o 3 years of experience working in high volume & luxury properties

o Excellent in guest service, and the ability to maintain professional service during peak periods

o Knowledge of food and all allergies related to food and beverage

o Food handler card

o Fluency in English both verbal and non-verbal

o Provide legible communication

o Advanced Microsoft office

o Compute basic arithmetic

o Have the ability to reach, bend, stoop, climb up and down stairs, carry multiple objects

Work Remotely

• No