• Lead all Operations departments: Logistics, Retail, Production
• Ensure the full operation is set up to run smoothly and successfully daily
• Bring a positive outlook to taking on each day, celebrating wins and guiding the team through challenges
• Empower and manage the team, delegating to and mentoring direct reports to help them grow as the business grows, feel invested in the process, and feel fulfilled in their day-to-day
• Provide oversight and support for “on the ground” execution across departments
• Partner with Logistics and Operations Managers to ensure distribution efficiency and customer satisfaction across wholesale and catering channels
• Partner with Retail Manager to resource and structure the growing retail locations
• Partner with the Kitchen Manager for production planning and quality control
• Food Safety / HACCP Plan implementation and verification, including preparation for annual 3rd party audits
• Verify, develop and optimize both new and existing systems, processes and policies as the business evolves to ensure product quality, customer satisfaction and team success
• Oversee all HR activities, including hiring, onboarding, development, and statutory requirements
• Work with the Finance team to process payroll, monitor costs, keep reporting accurate and up to date, and work towards financial goals and improvements
• Facilitate maintenance and upkeep of the production facility, retail spaces, and assets
• Create a culture of excellence and accountability

• At least 10 years of work experience, including at least 3 years of managing cross-functional teams in the food industry 
• Experience with FDA and/or USDA food manufacturing preferred
• Passion for good food and bringing joy to the community through it 
• A proven track record of managing, growing and retaining teams
• Detail-obsessed while still being able to see the big picture
• Self-motivated and creative, with experience working autonomously successfully
• The ability to be motivated to complete tasks both exciting and mundane
• Revenue goal-setting and cost management experience in a food business
• Valid Driver License and comfortable driving in NYC
• NYC Food Protection Certificate
• HACCP or PCQI certification excellent, but not required
• Adept with Microsoft Office (Word, Excel) and GSuite (Docs, Sheets), experience with Point of Sale software

COMPENSATION$110,000 - $130,000 annual, plus potential for monthly bonuses
BENEFITS