Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of ...
its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
More Show Less
Create a Job Alert for Customer Satisfaction Jobs
Create a Job Alert
Get notified when new Customer Satisfaction jobs are posted
Who is Swire Coca-Cola. We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home. What does a Merchandiser do at Swire Coca-...
District manager. $62,000.00-$72,000.00 yearly. Job Description. . Manages daily operations of their District to achieve sales, profits, customer satisfaction and human resources objectives. Ensures objectives are achieved while operating within all Company guidelines following ethical business practices. Overall operational practices of 5-7 Wendy’s locations, such as staffing, full P&L, training, and development. Create and manage budgets. Ensur...
District manager. $62,000.00-$72,000.00 yearly. Job Description. . Manages daily operations of their District to achieve sales, profits, customer satisfaction and human resources objectives. Ensures objectives are achieved while operating within all Company guidelines following ethical business practices. Overall operational practices of 5-7 Wendy’s locations, such as staffing, full P&L, training, and development. Create and manage budgets. Ensur...
Bridal Stylist | Full-Time. About us. The Bridal Studio is seeking a fun and fashion-forward sales consultant to assist brides in finding their dream dress. Our work environment includes. Flexible working hours. Surround yourself with bridal beauty. High earning potential with bonuses tips. If you are a fun and fashionable sales-focused individual then immerse yourself in all things bridal. We are growing and need a sales expert to help assist ou...
Role. As an Installer (also known as Equipment Technician, Service Engineer), your primary role will be to install, service, and repair commercial laundry equipment. You'll ensure customer satisfaction by adhering to quality standards, diagnosing issues, providing recommendations, and assisting with routine preventive maintenance. You'll also collaborate with the team to disassemble equipment for maintenance or repair, and manage inventory on you...
Jersey Mike's Subs is seeking a General Manager to join our team. We are a rapidly growing franchise group in the state, who believes that making a difference can be as simple as making a delicious sub. We are looking for General Managers who share our passion to become a part of our expanding company. We currently operate several locations in Minnesota and have plans to build many more. At Jersey Mike's, we offer more than just a sandwich - we p...
We are looking for a professional Food and Beverage Outlets Manager to be responsible for managing restaurant/bar and cafe operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all food and beverage orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.
The family of jobs is focused on managing the onsite delivering of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems onsite technical support for reactive and proactive customers. E...
Spartan Staffing Solutions has partnered with an OEM. We are in search of a District Sales Manager to join their team in Sacramento, CA. SUMMARY. . Responsible for managing relationships with the distribution network, maximize sales and engage in service within a regions. DUTIES AND RESPONSIBILITIES. . 1. Visit customers on a regular basis. 2. Prepare sales, service and support reports by collecting, analyzing and summarizing data and trends and ...
Can you handle the big ugly. Bub's Burgers is looking for energetic, organized business leaders who can follow instruction and help improve and maintain our brand. Attention to detail is a must, and you need to be able to smile and enjoy your job. We are looking for the right people to help build teams so we can continue to grow. We need career restaurant managers, not someone who is looking to get a job while continuing to search for another pos...
We are looking for an experienced Service Advisor to join our team at Federico Chrysler Dodge Jeep RAM in Wood River, IL. Service Department experience is preferred. Job duties include. Working with customers to discuss their vehicle needs. Working with Technicians to learn vehicle needs to advise customers. Educating customers on their vehicle needs and options. R.O paperwork write ups. Communicating with warranty companies for customer coverage...
General Summary The Production Assistant operates automated and non-automated bindery equipment for digital printing support services to satisfy the needs of internal and external customers. Additionally a Production Assistant is also responsible for Large Format Printing/Finishing operations and materials handling and shipping. This person promotes customer satisfaction through the effective production and execution of daily work assignments, in...
