What are the responsibilities and job description for the Branch Manager position at Riggs Cat?
Description
The Branch Manager is responsible for the overall operations of the branch. This position will be over the new Rebuild Shop and the Machine Shop. This includes profitability and effective management of parts, service, sales, and rental operations. The Branch Manager works closely with their sales counterparts to establish seamless team dynamics dedicated to exceeding our customers’ expectations.
WHAT YOU'LL DO
- Effectively manage all day to day operations of the team.
- Responsible for financial performance objectives of the branch.
- Manages all key performance metrics of the branch.
- Monitor and ensure customer satisfaction by monitoring customer loyalty metrics and NPS scores.
- Cross train individuals to perform in various departments
- Develop and recommend best practices to improve market share, financial performance, customer loyalty, customer growth, employee satisfaction, etc.
Requirements
WHAT YOU'LL NEED
- 4 year college degree with 5 years of managerial experience in a retail setting, preferably construction (education may be waived based upon experience)
- Proven ability to lead diverse groups of teams and keep projects on budget, on time, and within scope.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to negotiate effectively
- Intermediate experience in Excel, and other current technology
IMPORTANT INFORMATION
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock and vibration.
The noise level in the work environment is usually moderate.
Required travel up to 25%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)