Requirements for Success

• Ability to maintain a pleasant demeanor and attitude that will foster a welcoming environment for our guests
• Desire and willingness to learn and grow
• Previous customer service experience
• Previous experience as a Host preferred
• Desire to grow into a serving or related position
• Experience using Resy or a similar platform
• Ability to keep the flow of service
• Ability to work in fast paced environments 

Personnel 

• Ensure compliance with occupational, health, and safety standards.
• Ensure consistent communication with staff members, management, and the kitchen during service. 
• Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities. 

Guest Service 

• Ensures all guests consistently receive courteous and efficient service. 
• Responds positively and promptly to customer concerns and complaints. 
• Communicating any food allergy or special nutrition needs to kitchen staff. 
• Maintain a welcoming and orderly restaurant environment. 
• Builds relationships with repeat guests. . 

Company Values 

• Understanding that we require a positive and respectful attitude in the workplace.
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook. 

Benefits 

• Medical, Dental and Vision insurance for full time employees
• Commuter Benefits
• Paid Time Off
• Discounted Gym Membership

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, standing for long periods, bending, and moving intermittently during working hours.

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

We're an equal opportunity employer. All applicants will be considered foremploymentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.