Essential Functions and Responsibilities:

• Greetthepublic in a warm and welcoming manner. Screenallvisitors,guests, andvendors following current county/state rules for visitation and infection control.

• Provide customer service and answer incoming calls in a professional andfriendly manner and take accurate and complete messages and give toappropriatedepartments.
• Sellmealtickets aswellasspecialeventstickets. Collect cash and appropriately document incoming cash and balance cash box daily.
• Processincomingandoutgoingmail and packages.
• Assist office manager with timecard reviews, informing staff of appropriate timecard usage and informing managers of questions from employees regarding their time cards.
• Office supply inventory review, updating office manager with ordering needs and ensuring office supplies are organized and easily accessible to necessary team members.
• Receiveresidentsrentpayments eachmonthandpass along to office manager. Answer basic questions regarding resident’s inquiries regarding invoices.
• Postage tracking and package delivery acceptance.
• Monitorlobbyandvisitors; keeping a clean and safe environment for residents and visitors.
• Always observe and uphold resident rights.
• Relate to the public and residents in a courteous, empathetic, and cooperativemanner.
• Must be willing to work with staff from all departments to ensure quality of care forresidents.
• Performotherrelateddutiesas assignedbysupervisor
• Scheduling responsibilities for tours, medical appointments, and other residenttransportneeds.
• Must handle incoming sales calls in a professional manner and act with a senseof urgency inaddressing theneedsofthecaller.
• Assist office manager and additional managers with administrative needs.
• All other duties as assigned.

Additional Functions:

• Always maintains confidentiality and privacy of our residents and staff
• Relatetoresidentsinacourteous,empathetic,andcooperative manner.
• Must possess qualities of leadership, tact, and adaptability to change.
• Must be neat in appearance, pleasant personality, be congenial to fellow team members, residents, families and the public in general.
• Must be capable of using own judgement and initiative in daily duties.
• Must be a mature individual.Must possess the ability to multi-task in a fast-pacedenvironment and perform a variety of tasks, often changing assignments on shortnotice.

Qualifications:

• MustbeDrugfreeandsubmittoUrinaryAnalysisDrugscreeninguponhire.
• Must be able to pass Criminal Background Check, Health Screening including TB test.
• Must be eighteen (18) years old.
• A passion for helping seniors, especially those living with Dementia and Alzheimer’s Disease.
• Ability to communicate clearly and effectively.
• The employee shall be responsible for maintaining the integrity of Fields Senior Living.

Physical Demands and Requirements:

• Maintain ability to lift 50 pounds; to stand, get up or down, and walk throughout a majority of the workday; and to frequently push, pull, bend, twist and reach.
• Involves light to heavy physical activity performing non-strenuous and strenuous activities.
• Must have sufficient manual dexterity to work with the fingers and to reach/hand items.