Essential Functions and Responsibilities:

• Greetthepublic in a warm and welcoming manner. Screenallvisitors,guests, andvendors following current county/state rules for visitation and infection control.
• Provide customer service and answer incoming calls in a professional andfriendly manner and take accurate and complete messages and give toappropriatedepartments.
• Sellmealtickets aswellasspecialeventstickets. Collect cash and appropriately document incoming cash and balance cash box daily.
• Processincomingandoutgoingmail and packages.
• Assist office manager with timecard reviews, informing staff of appropriate timecard usage and informing managers of questions from employees regarding their timecards.
• Office supply inventory review, updating office manager with ordering needs and ensuring office supplies are organized and easily accessible to necessary team members.
• Receiveresidentsrentpayments eachmonthandpass along to office manager. Answer basic questions regarding resident’s inquiries regarding invoices.
• Postage tracking and package delivery acceptance.
• Monitorlobbyandvisitors; keeping a clean and safe environment for residents and visitors.
• Always observe and uphold resident rights.
• Relate to the public and residents in a courteous, empathetic, and cooperativemanner.
• Must be willing to work with staff from all departments to ensure quality of careforresidents.
• Performotherrelateddutiesas assignedbysupervisor
• Scheduling responsibilities for tours, medical appointments, and other residenttransportneeds.
• Must handle incoming sales calls in a professional manner and act with a senseof urgency inaddressing theneedsofthecaller.
• Assist office manager and additional managers with administrative needs.
• All other duties as assigned.

Additional Functions:

• Always maintains confidentiality and privacy of our residents and staff
• Relatetoresidentsinacourteous,empathetic,andcooperative manner.
• Must possess qualities of leadership, tact, and adaptability to change. Must be neat in appearance, pleasant personality, be congenial to fellow team members, residents, families and the public in general. Must be capable of using own judgement and initiative in daily duties.
• Must be a mature individual.Must possess the ability to multi-task in a fast-pacedenvironment and perform a variety of tasks, often changing assignments on shortnotice.

Qualifications:

• MustbeDrugfreeandsubmittoUrinaryAnalysisDrugscreeninguponhire.
• Must be able to pass Criminal Background Check, Health Screening including TB test.
• Must be eighteen (18) years old.
• A passion for helping seniors, especially those living with Dementia and Alzheimer’s Disease.
• Ability to communicate clearly and effectively.
• The employee shall be responsible for maintaining the integrity of Fields Senior Living.

Physical Demands and Requirements:

• Maintain ability to lift 50 pounds; to stand, get up or down, and walk throughout a majority of the workday; and to frequently push, pull, bend, twist and reach.
• Involves light to heavy physical activity performing non-strenuous and strenuous activities.
• Must have sufficient manual dexterity to work with the fingers and to reach/hand items.