What are we looking for

At Cosentino () we are looking for a Customer Service Representative located in Kent, WA, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

As a Customer Service Representative , we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to : pricing, products, availability of inventory, delivery schedules, orders confirmations, and invoicing and collections.

To be a successful Cosentino CSR you need to focus on helping both external and internal customers by communicating in a patient, empathetic, passionate manner.

Our Customer Service Representatives always put themselves in our customer’s shoes and advocate for them when necessary.

As a Customer Services Representative you will be handling different responsibilities :

• Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
• Processing, monitoring, and following up on customer purchasing orders.
• Ensuring effective service and administrative support to customers by providing material delivery information and following-up on the order status, informing actively customers and sales team in case of discrepancies.
• Providing information to customers about material lead times, product availability, pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
• Creation of invoices and corrections, if necessary, as well as returns of material.
• Scheduling visits to the showroom, leading material views & reservation of specific material.
• Solving customer issues from the order to delivery and maintaining customer account receivables.
• Providing customer support over the phone, face-to-face, and via email.
• Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales / promotion force.
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials.
• Logging attending to daily visitors and events, recording each visitor / event into SalesForce.
• Other tasks upon request of the manager.

What you need to succeed

Experience

Required

3 years of experience in Customer Service.

2 years of experience with invoicing and order entry.

Desired :

Customer Service experience in construction, manufacturing, distribution, or related industry experience

Education

Required :

High School Diploma / GED

Desired : College degree

College degree

Knowledge

Required :

Computer literacy to a relatively high standard : outlook, excel, word.

Desired :

Use of SAP, ERP, or order system

Skills

Required :

• Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
• Ability to multi-task and work in an extremely fast-paced environment.
• Exceptional customer-facing and interpersonal skills, both written and verbal.

What we do offer

You will join a company :

• With an international mindset and presence in 80 countries.
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.
• In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

Last updated : 2024-03-27