Description

Position at Three Creeks Veterinary Clinic
Three Creeks Veterinary Clinic is hiring a Veterinary Customer Service Representative to join our team!
More than a word, care is present in everything you do. At Three Creeks Veterinary Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.
We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you'll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.
And, we have plenty of fun along the way!
Who We Are
We became an Urgent Care hospital in June 2022 with the goal of relieving pressure from our local and busy ER hospitals, helping our referring veterinary community, and providing exceptional service to pets and their families. This position will make a positive impact on patients, clients and veterinary colleague's lives.
Experience & Skills Required

• High School Diploma minimum
• Computer skills: Word/Excel
• Excellent communication
• Works well on a team as well as independently
• Has impeccable customer service skills
• Multitasking abilities
• Positive attitude
• Able to type 60-80 wpm
• Experience in a veterinary clinic a plus*

Job Overview

• Our Customer Service Representatives (CSR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff.
• The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression, remaining professional and courteous while handling multiple tasks with many interruptions.
• Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients.
• CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Passionate about pets and providing exemplary customer service, join our team!
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $18 - $20 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.