Description

Customer Care Representative

Job Details

Job Type

Full-time

Portland, OR • Customer Care

Description

POSITION SUMMARY:

Responds to requests (via customer phone calls, e-mail inquiries, web orders and facsimile transmissions) for equipment parts, supplies and accessories.

ESSENTIAL RESPONSIBILITIES, AUTHORITIES AND EXPECTATIONS:

• Respond to incoming calls, emails, and fax requests from customers.
• Provide quotes to customers upon request.
• Request current/updated vendor pricing and update in SAGE100 accordingly.
• Enter sales orders into SAGE100 database.
• Maintain consistent and accurate order entry.
• Follow up with customers/vendors/TED warehouses on delinquent/backorders accordingly.
• Acknowledge customer feedback and engage the proper parties for resolution and documentation/logging when applicable.
• Enter new customer information into CRM and SAGE100 databases.
• Maintain and update customer information in SAGE100.
• Update film pricing for contract customers.
• Work with Accounting team to correct customers on credit hold.
• Cross train with other team members.
• Perform other duties as assigned.

Requirements

QUALIFICATIONS: Excellent oral/written communication skills. Knowledge of MS Office (Word, Excel). SAGE100 experience. Excellent phone etiquette. Detail-oriented (performs in a manner that will prevent errors and omissions). Ability to read and interpret complex customer purchase orders with minimal supervision.

EDUCATION and/or EXPERIENCE: High School Diploma or GED equivalent required. Associates Degree preferred. Minimum of 2 years Customer Service experience. NDT experience preferred. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.