The Customer Care Manager establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Being a Customer Care Manager make recommendations for changes to products or services based on customer feedback and requests. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. In addition, Customer Care Manager typically requires a bachelor's degree in business, market ...ing or its equivalent. Typically reports to a senior manager. The Customer Care Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Care Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.More Show Less
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At FNBO, our employees are the heart of our story—and we’re committed to their success. Please see below the details of this career opportunity and how it fits into our organization’s success. Summary Of The Job. The Manager, Customer Care is accountable to manage the performance of assigned teams of Customer Care representatives. The role is also responsible to coach and guide Customer Care employees in regards to relationship building technique...
At FNBO, our employees are the heart of our story—and we’re committed to their success. Please see below the details of this career opportunity and how it fits into our organization’s success. Summary Of The Job. The Manager, Customer Care is accountable to manage the performance of assigned teams of Customer Care representatives. The role is also responsible to coach and guide Customer Care employees in regards to relationship building technique...
. Job Summary. The customer-focused Customer Care Manager leads our consolidated customer service team and ensures outstanding support for our internal and external customers. In this role, they oversee all aspects of customer care from order inquiries and parts support to issue resolution and customer retention strategies. They are a key contributor in maintaining our brand’s reputation for reliability and responsiveness in the aftermarket auto-...
I POSITION SUMMARY. To coordinate the flow of information and resources throughout the department and all divisions of Empire Merchants as needed to ensure that customers receive the correct information in a timely manner. II Essential Position Results. Manages the workflow within the department by to insure exceptional Customer Service by. Supervising daily activities of Customer Care Representatives. Interacting with all departments and Sales d...
Job Title: Customer Care Manager Position Summary:We are seeking a highly motivated and results-oriented Customer Care Manager to launch and manage the daily operations of our Customer Care department. This is an exciting opportunity with SolarTech as we are rapidly growing, offering the chance to create and execute your vision for the Care department while developing into a future leadership role. You will be instrumental in shaping our processe...
Job Title: Customer Care Manager Position Summary:We are seeking a highly motivated and results-oriented Customer Care Manager to launch and manage the daily operations of our Customer Care department. This is an exciting opportunity with SolarTech as we are rapidly growing, offering the chance to create and execute your vision for the Care department while developing into a future leadership role. You will be instrumental in shaping our processe...
Summary. To support and direct the Customer Service Representatives in North America. This includes a team in Holland, MI and Monterrey, Mexico. Support UC philosophy focused on facilitating the growth of the organization, continually improving quality, and driving to a world class safety environment. Duties and Responsibilities. Work closely with the DOS to set vision and mission for CSR group. Monitor and minimize finished good inventory monthl...
Who We Are. Our mission is to enhance, inspire and grow. Weenhance the lives of people by creating inspiring living environments. With over 30 years of experience, we’re no strangers to the homebuilding industry. We are a multi-disciplinary development company with neighborhoods in Northern and Southern California, and Colorado. Since our genesis, we have always strived to set ourselves apart from other builders. We do this by looking ahead. We m...
101 Mobility, A leader in the sales, installation and service of mobility and home accessibility equipment is looking for Customer Care Manager. Are you motivated by helping others and driven by results. We're looking for a dynamic professional to join our team in a role that blends inside sales with front office leadership. In this position, you'll play a key part in converting inbound leads into scheduled consultations, delivering an outstandin...
Are you passionate about customer service and leading others. Winnebago Motorhome is seeking a Manager of Customer Care to join our team based in either Forest City, IA or Eden Prairie, MN with travel to Forest City. The Manager of Customer Care leads a team of 6–8 frontline representatives responsible for managing all post-sale customer interactions with Winnebago. This role ensures that every customer contact, whether by phone, email, or text, ...
Overview. We are seeking a dedicated and experienced Customer Care Manager to lead our customer support team. This role is essential in ensuring exceptional service delivery and maintaining high levels of customer satisfaction. The ideal candidate will possess strong communication skills, a passion for client services, and the ability to analyze data to improve processes. As a Customer Care Manager, you will be responsible for overseeing daily op...
