The Customer Care Manager establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Being a Customer Care Manager make recommendations for changes to products or services based on customer feedback and requests. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. In addition, Customer Care Manager typically requires a bachelor's degree in business, market ...ing or its equivalent. Typically reports to a senior manager. The Customer Care Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Care Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.More Show Less
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Customer Care Manager. Reports to. General Manager. Department. Service. Job Status. Full-Time / Salary. Mobility Profile. On Location. Position Summary. The Customer Care Manager is responsible for leading a team that will respond competently, promptly, and efficiently to claims for warranty service or reimbursement in a manger which follows state and federal guidelines, satisfies our customers, enhances the reputation of our retailers, and cont...
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passi...
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passi...
Kingspan Insulated Panels North America, a division of the Kingspan Group plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance sustainable building products and solutions for the construction industry. As the most energy-efficient, cost-effective building envelope solutions, insulated metal panels are at the forefront of sustainability. We serve the architectural, commercial/ind...
Client Care Manager (CCM). Location: Remote – Supporting BrightStar Care of Pullman/Calumet City. Reports To: Agency Director. Employment Type: Full-Time. Position Summary. The Client Care Manager (CCM) plays a vital role in coordinating and overseeing all aspects of client intake, service onboarding, and credentialing with health plans. This individual will be responsible for establishing and maintaining relationships with referral partners, ens...
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passi...
Company Overview. 101 Mobility of East Tennessee is the leading provider of mobility and accessibility equipment in the region. With a commitment to quality and customer satisfaction, we serve communities in Johnson City, Knoxville, Chattanooga, and surrounding areas from our main office in Knoxville, TN. Summary. As a Customer Care Manager at 101 Mobility of Knoxville, you will play a vital role in ensuring exceptional service delivery to our cl...
Company. Central Indiana's Fastest Growing Home Improvement Company of it's kind selling #1 rated energy efficient windows and doors. The leader in providing quality products needed to make homes beautiful, safe and energy efficient. Providing windows, and doors, roofing, siding, and gutters for the home needed to keep energy bills low each month. Position: Customer Care Manager. Required Skills. Exceptional consultative skills, ability to articu...
Kingspan Insulated Panels North America, a division of the Kingspan Group plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance sustainable building products and solutions for the construction industry. As the most energy-efficient, cost-effective building envelope solutions, insulated metal panels are at the forefront of sustainability. We serve the architectural, commercial/ind...
Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers. Key Duties And Responsibilities. Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness. Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions. Ma...
M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions ...
Overview. The Customer Care Manager is an experienced professional possessing both well-developed accounting and organizational skills. This individual will be a critical member of the Administrative Team and shall be responsible for customer billings, vendor management, job costing, profit and loss (P&L), customer and vendor contracts and is a daily interface with the Sales Team. The Customer Care Manager will work closely with the Accounting Ma...
