What are the responsibilities and job description for the Customer Care Manager position at Professional Roofing Solutions & Construction LLC?
Overview
We are seeking a dedicated and experienced Customer Care Manager to lead our customer support team. This role is essential in ensuring exceptional service delivery and maintaining high levels of customer satisfaction. The ideal candidate will possess strong communication skills, a passion for client services, and the ability to analyze data to improve processes. As a Customer Care Manager, you will be responsible for overseeing daily operations, training staff, and implementing strategies to enhance the customer experience.
Responsibilities
- Manage and supervise the customer support team to ensure efficient service delivery.
- Develop and implement customer service policies and procedures that align with company goals.
- Handle escalated customer inquiries and resolve issues effectively.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Conduct training sessions for staff on best practices in customer service, sales techniques, and phone etiquette.
- Collaborate with other departments to enhance overall client services.
- Monitor team performance metrics and provide regular reports to upper management.
- Maintain accurate records of customer interactions through data entry and CRM systems.
Skills
- Proficient in English; multilingual or bilingual skills are a plus.
- Strong background in customer support or call center experience.
- Excellent communication skills with a focus on phone etiquette.
- Ability to handle cash transactions accurately.
- Proficient in Microsoft Office Suite and general computer skills.
- Experience with outbound calling strategies.
- Strong analysis skills to interpret data effectively.
- Exceptional typing skills for efficient documentation of interactions.
- A solid understanding of sales techniques to assist in upselling products or services. This role is pivotal in shaping our customer care approach, ensuring that we not only meet but exceed our clients' expectations. If you are passionate about delivering outstanding customer service and leading a team towards success, we encourage you to apply.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $45,000 - $50,000