What are the responsibilities and job description for the Customer Care Manager position at 101 Mobility of San Mateo?
101 Mobility, A leader in the sales, installation and service of mobility and home accessibility equipment is looking for Customer Care Manager
Are you motivated by helping others and driven by results? We're looking for a dynamic professional to join our team in a role that blends inside sales with front office leadership.
In this position, you'll play a key part in converting inbound leads into scheduled consultations, delivering an outstanding customer experience, and ensuring the smooth, efficient operation of the front office. Beyond sales and operations, this is an opportunity to make a real difference-helping individuals with mobility challenges regain their freedom
CORE FUNCTIONS:
- Convert inbound calls and form leads into consultations through strong customer connection and timely follow-up
- Coordinate and schedule field installations or service
- Assist with tracking and ordering inventory
- Resolve customer concerns promptly and professionally
- Initial troubleshooting of equipment issues
- Utilize the proprietary operating system to document all customer interactions
- Maintain customer files
- Process invoices and customer payments
- Run reports essential to business operations
- Request permits and track permit progress when needed
- Other duties as assigned
QUALIFICATIONS:
- Previous office management or customer service experience preferred
- Demonstrated aptitude for problem-solving; ability to determine solutions for customers
- Must be results-oriented and able to work both independently and within a team environment
- Must possess excellent verbal and written communication skills
- Proficiency in using Microsoft Office Suite and Google applications
- Must be detail oriented and have excellent organizational skills
- Manage multiple priorities seamlessly
- Stellar time management skills
- Strong customer service focus
ABOUT 101 MOBILITY:
101 Mobility is a leading full-service provider specializing in the sales, service, and installation of a broad range of mobility and home accessibility equipment. The company's offerings include stair lifts, auto lifts, ramps, platform lifts, patient lifts, power wheelchairs, scooters, and more. 101 Mobility also caters to short- and long-term rental needs for homes, offices, and institutions. Locally owned and operated.
Fulltime (8 hours, Monday-Friday): $18-22/hour
This position reports directly to the owner. Learn about us at www.101mobility.com/sanmateo.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Work Location: In person
Salary : $18 - $22