20 Customer Success Representative Jobs in Kent, WA
Plastic Express is Hiring a Customer Success Representative Near Kent, WA
Job Description
Company Overview
Come join a winning Team! Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers. Plastic Express operates from 18 warehouse locations and 37 rail terminals across the US. At many of the Plastic Express sites, we also handle some Non-plastic commodities, which include; paper rolls, steel, building materials and other dry bulk materials. Plastic Express owns and operates roughly 190 trucks, with approximately 227 trailers performing full bulk truck distribution business. Plastic Express is headquartered in City of Industry, CA and has over 500 employees nationwide. Our goal has always been to exceed our customer's expectations, and our can do-attitude is what differentiates us from the competition.
Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our “Can Do” tradition.
Job Summary
The position reports to the Manager of Customer Service.
A "hybrid" Customer Service position involving significant interaction with external and internal customers to provide "best in class" service to a customer base comprised of Fortune 500 companies.
The ideal candidate has experience and the proven ability to manage the customers day to day logistics/warehouse/transportation needs in a high pace/high transaction, team oriented service environment.
Attention to detail and strong proofreading abilities are necessary skills.
Experience with SAP or web-based TMS/WMS/OMS operating systems is essential for success.
The Customer Service Representative will work closely with and provide prompt feedback to: Sales and Marketing, Accounting, Human Resources and Company Management. During the course of business the Customer Service Representative is not to share any confidential information with anyone other than their direct Manager or Executive of Plastic Express.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities and Duties
- Process customer bulk trucking and packaging orders from various sources, email, SAP, Web based portals, EDI.
- Input customer orders into TMS/WMS system with accuracy and speed.
- Prepare end of day reports.
- Answer phones, forward calls and take messages.
- Research information when needed.
- Maintain inventory by checking for any discrepancies.
- Assist in customer inventory reviews.
- Monitor “Open Order” process of customers to make sure all orders are being updated.
- Assist the Department Managers with special assignments.
- Maintain and monitor delivery in Plastic Express data base.
- Notify Management immediately concerning missed/moved orders
- Track daily/weekly/monthly all activities on the customers open order reports insure they are completed and updated properly.
- Notify Management of any discrepancies.
- Monitor and maintain the Open Order Report in the Warehouse database.
- Review customer orders against shipping requests and insure 100% accuracy of our work instructions that are being issued for order execution.
- Contact CS Manager with any questions on orders.
Qualifications and Skills
- College degree preferred
- 2 years experience as customer service in the transportation industry preferred
- Professional, friendly phone presence
- Possess a high level of proficiency in Word, Excel and Outlook
- Ability to multitask, prioritize and work under stress
- Highest quality written and verbal communication skills
- Type 40wpm with 100% accuracy
- Knowledge of bulk commodities industry rates and terms a plus
- Willingness to be cross-trained in other departments.
Benefits and Perks
- Family health benefit packages
- Vacation pay after a year
- Holiday pay
- Company matching 401k retirement program, after a year
Plastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our Can-Do tradition.
If you have an interest in working at Plastic Express, please forward your resume including a brief work history.
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Job Summary
Full Time
$42k-52k (estimate)
05/02/2024
05/19/2024
plasticexpress.com
CITY OF INDUSTRY, CA
50 - 100
1970
RAYMOND H KURTZ
$10M - $50M
Transportation
Related Companies
About Plastic Express
Plastic Express began in 1970 as a Trucking company in Southern California. We now offer services for many commodities across the United States. We offer pneumatic dry bulk trucking, warehousing, drayage, dry van trucking, and packaging services on the East, West and Gulf Coasts. We handle imports and exports and can package, receive or ship all types of packaged and bulk materials.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
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Leverage as many data points as possible to create a comprehensive customer profile.
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Ensured positive customer experience by proactively managing and growing customer relationships.
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Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
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Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
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Listen to customer feedback and be proactive.
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The customer success manager should understand these emotions and feelings and respond accordingly.
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A customer success manager should know how to manage time and must be organized.
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A CSM must have this skill to understand and feel what customers feel.
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Step 3: View the best colleges and universities for Customer Success Representative.
