Overview:
Do you have a passion for pets?
We are seeking a highly motivated and energetic customer-oriented individual to join our team as a Customer Service Lead. As a Customer Service Lead, you will be responsible for leading a team to provide exceptional service to our customers, managing inquiries and resolving issues in a timely and professional manner.

Responsibilities:

• Leading a team to provide a best-in-class customer service experience to enhance and improve the life of their pets. This is a floor manager position and leading by example is key.
• Experience with the ability to coach, train and develop a sales focused team
• Respond to customer inquiries via phone, email, and chat in a prompt and courteous manner
• Provide accurate information about products, services, and promotions
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges
• Resolve customer complaints or concerns with empathy and professionalism
• Analyze customer feedback to identify areas for improvement and recommend solutions
• Collaborate with cross-functional teams to ensure customer satisfaction
• Supervise and train new customer service team members

Skills:

· Excellent verbal and written communication skills in English

· Strong ability to manage multiple tasks and prioritize effectively

· Exceptional problem-solving skills working in a fast-paced environment

· Sales-oriented mindset with the ability to upsell products or services

· Multilingual abilities are highly desired

· Leadership qualities with the ability to motivate and inspire team members

Minimum 2 years retail sales plus 2 years in retail management position leading a team

At our company, we value our employees and offer competitive benefits including:

· Health insurance

· Dental and vision insurance

· 401k plan

· Paid time off

· Amazing Employee discount in Retail, Grooming and Veterinary Services

If you are a dedicated individual who loves to have fun and is passionate about providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Lead!

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Retail sales: 2 years (Required)
• Retail management: 2 years (Required)

Ability to Relocate:

• Kent, WA 98042: Relocate before starting work (Required)

Work Location: In person