53 Customer Service Agent Jobs in Kent, WA
Tekberry is Hiring a Customer Service Agent Near Kent, WA
Title: Customer Service Agent
Pay Rate: $20-$25/hr
Benefits: as a Tekberry Temp: Paid Bi-weekly, Healthcare (employer contribution), Dental & Vision.
Job Type: Full-Time; 3-month Contract, Temp2Hire.
Shift: Monday - Friday, 08:00 am to 4:30 pm.
City: South Kent
State: Washington
Zip: 98032
*Background Check Required. *
Tekberry is looking for a highly qualified and motivated Customer Service Agent to work on-site with our client, a full-service global transportation and logistics company with over 75 locations. As a W2 employee you will have access to health benefits. You will be the primary interface between the client, customers, sales, system operations and vendors & provide quality customer service, while meeting company policies and procedures.
Responsibilities:
Answering of phones professionally and timely.
Answering and responding to e-mail requests timely.
Turn quotes around within 30 minutes.
Distribute customer/agent/station requests for follow up when needed.
Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
Accurately complete entry of pickup/quote information.
Ensure routing/dispatch is aware of any special instructions/cut offs.
Tracking and tracing of shipments.
Communicating to customers and sales regarding issues.
Research of shipments for corporate requests/reports.
Research of shipments for accounting requests/reports.
Understanding TSA regulations.
Support other departments when needed (routing, dispatch, inbound).
Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
Completion of specific assigned duties/accounts.
Able to work overtime and weekend on call rotations.
Other duties assigned deemed necessary by the Customer Service Supervisor.
Qualifications:
High School Diploma or equivalent.
2-years basic customer service experience and or 2-years of industry experience.
Must be able to type accurately at least 35 WPM.
Intermediate level Excel and Word.
Excellent written and verbal skills.
Ability to manage deadline
We need hard working, reliable employees. Tekberry offers a $100 payment for referrals!
Tekberry Inc. is an equal opportunity employer. US citizens, Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to work Corp to Corp or to sponsor H-1B visas currently. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
#INDHP
Job Summary
Full Time
Business Services
$40k-50k (estimate)
04/11/2024
06/10/2024
tekberry.com
SANTA ROSA, CA
200 - 500
2005
KATHLEEN HAMILTON
$10M - $50M
Business Services
Related Companies
About Tekberry
Tekberry provides on-demand workforce solutions at a level beyond traditional staffing models. We specialize in sourcing professionals in any discipline. Our clients depend on Tekberry to provide the proven talent to complete on-site projects across the United States. Since you are working directly with Tekberry, commitment to your project can be indefinite. When finding the right person for the right job, we screen for both experience and people skills to match work ethic with work culture.
The job skills required for Customer Service Agent include Customer Service, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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Step 3: View the best colleges and universities for Customer Service Agent.
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