Who We Are

At Watts, we can feel proud every day about what we do. No matter what function we support, we're all part of the same crucial mission - to provide safe, clean water for the world, and to protect our planet's most valuable resource.

That's why we've designed and manufactured high-quality products for 150 years, that are trusted by customers across the globe. It's why we're at the forefront of innovation and work with industry-leading technology to provide smart and connected, sustainable water solutions for the future. And it's why we help people around the world gain access to water through our humanitarian work.

We care - about quality, sustainability, and each other. We work collaboratively, as One Watts, to make a real difference. After all, the whole world needs water. Not many companies can offer that level of stability and career growth, combined with real purpose. What we do matters - together, we're reimagining the future of water.

As a Technical Support Specialist, you will provide technical support to end users, customers, and third-party contractors. You will be hybrid and report to the Customer Solutions Manager.

• Use Enterprise Application Software and CRM Systems to document and manage service functions.
• Contract and provide technical product support and guidance to third-party service contractors.
• Help coordinate service work done by authorized service agents.
• Work with the regional Sales staff and authorized service agencies to resolve customer issues.
• Work in a team-oriented call-center support environment.
• Communicate at different levels of the organization both internally & externally.
• Collaborate with other departments on understanding and resolving problems.
• Minimal travel may be required for training and customer support.
• After-hours on-call technical support on a rotating basis.
• Collect, organize, analyze information.

• Associates Degree or equivalent preferred, 5 years' experience in the water heating and boiler industry, Field service coordination/project management experience
• Experience working with and troubleshooting complex systems, preferably in HVAC or plumbing.
• Read electrical wiring diagrams and knowledge of the same
• Mechanical experience with resolving product performance issues.
• Ability to work on several ongoing projects simultaneously.
• Proficient personal computer and Microsoft Office skills.
• Customer service focus

What's In It For You:

• People-First Culture - Enriching and caring for people is at the core of who we are; this includes our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.
• 401K Plan
• Flexible PTO & Generous Paid Holidays
• Educational Assistance
• Variety of Medical plan options - choose the one that is right for you!
• Sustainability - One of Newsweek's Top 400 of "America's Most Responsible Companies" for sustainability performance, three years running.

PHYSICAL REQUIREMENTS:

While performing the responsibilities of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. You must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Work in both office and manufacturing environment. May occasionally be required to perform job responsibilities outside the typical office setting.